Mobile Sales Representative - Tampa

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Responsibilities:

• Handling inbound calls from customers regarding their Metro by T-Mobile service
• Providing troubleshooting assistance and resolving customer issues
• Processing customer payments and inquiries
• Offering additional products and services to enhance the customer experience
• Documenting customer interactions and updating customer accounts
• Ensuring customer satisfaction by effectively resolving their concerns

Requirements

• Prior customer service experience preferred

• Strong communication skills, both verbal and written
• Ability to multitask and work in a fast-paced environment
• Basic computer knowledge and navigation skills
• Positive attitude and ability to empathize with customers

Benefits

• Full-Time Hours: 40 hours per week schedule

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! ·
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups