Manager, Help Desk ( Maitland FL ) ( On-Site )

SUMMARY: The Manager, Internal Systems is responsible for ensuring the streamlined operation

of the IT department in alignment with the business objectives of the organization; planning,

coordinating, directing and designing IT-related activities of the organization, as well as providing

administrative direction and support for daily operational activities of the IT department; working

closely with decision makers in other departments to identify, recommend, develop, implement

and support cost-effective technology solutions for all aspects of the organization; defining and

implementing IT policies, procedures and best practices

Requirements

DUTIES AND RESPONSIBILITIES:

Leads the Internal Systems department’s operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

· Manages the deployment, monitoring, maintenance, development, upgrade, and support of various systems including PCs, operating systems, hardware, software, peripherals, and Office Automation equipment.

· Benchmarks, analyzes, reports, and makes recommendations for the improvement and growth of the Internal Systems team and functions it supports.

· Oversees provision of end-user services, including help desk and technical support services.

· Works with stakeholders to define business and systems requirements for new technology implementations.

· Keeps current with the latest technologies.

· Manages financial aspects of the Internal Systems department, including purchasing, budgeting, and budget review.

· Develops business case justifications and cost/benefit analyses for Internal Systems spending and initiatives.

· Approves and oversees IS projects and project portfolio.

· Develops and implements applicable policies.

· Practices asset management for IS hardware, software, and equipment.

· Manages Internal Systems department staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

· Establishes and maintains regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises employees within the Internal Systems department.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

· Computer skills required: (HelpDesk Software; Microsoft Intune, Windows and Apple Support; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software)

· Other skills required:

o Bachelor’s degree.

o 7-10 years of related work experience.

o 3+ years leading a team

o Some out-of-the-area and overnight travel may be expected

Benefits

Benefits

Supportive, progressive, fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire