Laboratory Testing Office Manager

Become part of the largest independent laboratory testing company in the Florida Panhandle. ProHealth is looking for an energetic and organized individual to fill our Laboratory Office Manager job in our Milton, FL location. This job is perfect for a qualified CMA that is wanting to take the next step into medical management.

The Office Manager position is responsible for all aspects of running the lab location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the Medical Operations Manager and focuses on successful day-to-day operations.

• Responsible for clinic performance towards corporate specified goals
• Responsible for maintaining the office and staff at the highest standards of professionalism, cleanliness, and customer support.
• Performs direct clinical work which may include but is not limited to phlebotomy, triage, check in / out services, patient scheduling, occupational testing, and all other services offered.
• Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis.
• Ensure that clinical and administrative staff are welcoming and caring, showing pride in providing the “best” in patient care and team approach.
• Oversees the billing process, weekly bank deposits, daily balancing, and monthly reporting.
• Address patient issues or complaints promptly and effectively and follow-up with the patient to ensure patient satisfaction.

·         Conducts in-house services and procedures, i.e., drug screens, vitals, EHR, EKG, phlebotomy, audios, PFT’s injections, vaccines, DOT Program, etc.

·         Process lab work and specimens accurately and report on the same in a timely manner.

·         Attend monthly meetings with corporate staff and facilitate communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting. Develop and maintain methods of communication within the office to create a sense of “team” throughout the clinic.

·         Ensure all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office.

·         Maintain office equipment and supplies.

·         Ensure that the office is clean and maintained.

·         Maintain a positive perception of the office while training the staff to do the same.

·         Operate as a liaison between the clinic and the corporate office.

·         Ensure office coverage and opening and closing procedures.

·         Identify and submit ideas for improvement.

All other duties as assigned.

Supervisory/Work Responsibilities:

Responsible for supervising and training assigned office staff.  Approachable nature with administrative and Clinical Staff.

Position Type and Expected Work Hours:

This is a full-time position. Days and hours of work are Monday through Friday 8am to 2pm but may require hours outside of these times as business and patient needs dictate.

Travel:

Travel for educational or business purposes is limited and only as necessary.

Requirements

QUALIFICATIONS:

·         Education:  High School diploma is required, Associate degree desired.

·         Experience:  Three years’ experience in multi-site medical setting strongly preferred.

·         Certification/License:  CCMA Certification

Work Authorization:

·         Must be US Citizen or otherwise authorized to work in the US.

Attire:

·         Blue scrubs

Abilities/Skills/Qualities

·         Must be fair and consistent and have a strong desire to help people.

·         Possess a strong commitment to excellence in patient care.

·         Possess high ethical standards carrying out responsibilities with integrity, honesty and loyalty.

·         Must be a leader, critical thinker and problem solver.

·         Have a sense of ownership.

·         Excellent time management skills.

·         Team player approach.

·         Ability to work independently and with a team.

·         Possess a strong desire to lead and drive success.

Physical Requirements:

·         Must be able to lift 20lbs.

Position requires standing, walking, squatting, and sitting at a desk for periods of time.

Benefits

Prohealth offers competitive benefits for both part time and full time personnel. Benefits include full access to clinic and lab services (at cost), healthcare, vision, dental, life insurance and 401K.

As mandated under Executive order 12989, ProHealth is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to perform other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). This should not be considered an employment contract or otherwise alter the “at will” status of employment.