IT Support Coordinator

AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

As the IT Support Coordinator you will serve as the primary point of contact and first level of support for AACSB's global technical support. You will also troubleshoot and resolve technology concerns on-premise facilities as well as remote worksites. You would be part of a fun, innovation-focused team that will push you to think creatively and will encourage your professional growth. We value candidates who are creative, smart and have the proven ability to learn new skills. If this is you, we invite you to apply!

How You Will Contribute:

• Performs day-to-day help desk support. Responds to user IT requests for service in a timely manner and determines the nature and extent of support needed. Provides support or escalates to the appropriate staff member.
• Installs, configures, maintains and troubleshoots a range of software/hardware used throughout the organization. Performs software/hardware upgrades to existing computer equipment as needed and maintains peripherals.
• Performs installation, imaging, and maintenance on all desktop and laptop computers.
• Facilitates quarterly technology refresher for staff.
• Performs user and access administration on designated systems and applications, in accordance with the defined policies, standards and procedures of the organization.
• Manages Domain Naming Services (DNS) compliance efforts.
• Identify opportunites to simplify and improve IT Service Desk Operations for continuous improvement.
• Maintains and supports technology within meeting facilities.
• Manages the Intranet SharePoint site, including adding posts, ensuring recorded meeting and streams have been posted, managing document permissions, and overseeing file structure.
• Provides new staff I.T. onboarding and advises and trains staff on the effective use of equipment and software.

Requirements

• 18 years of age or older
• Fluent in English language
• Proficiency in Microsoft Office
• Three (3) years of relevant experience; working in an IT Support capacity

Preferred Qualifications:

• Comfortable working in a culturally diverse, global environment
• Bachelor's Degree in a related field obtained through an accredited college or university preferred or equivalent relevant experience
• Five (5) years direct work experience; working in an IT Support capacity

Why join AACSB?

We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drivers that attract and keep them with AACSB.

Benefits

We offer a competitive benefit package, including generous vacation, sick and holiday paid time off, health/dental/vision insurance, 403B, short and long-term disability, life insurance, wellness allowance, tuition reimbursement, and a hybrid work environment.