Implementation Manager - Software

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide.

In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.

*Important - You must reside in the United States to qualify for this role.

Role and Responsibilities

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely

• Assigning tasks and providing training to the Technical Associates

• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Ensuring all artifacts are stored in the DevOps project for the client
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Potential working toward specializing in work for customers from a specific industry

Preferred Skills

• Prior experience in implementing WMS or TMS or other Supply Chain related software
• Ability to build and maintain collaborative relationships with department members and clients
• Experience in the warehousing industry
• Knowledge of Agile work practices
• Requirement Effort Analysis
• Technical Solution Analysis
• Business Process Analysis
• Gap Analysis
• Quality Control
• Client Training
• Project Time-Tracking
• Knowledge of:
• SQL
• SQL Report Services
• Workflow
• XML
• Technical Documentation
• Microsoft Office

Requirements

Qualifications

• Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
• Superior communication skills – ability to communicate clearly and concisely in both verbal and written mediums
• Willing to travel 25% of the time during employment

This descriptive document is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. 

Benefits

• Medical, Vision, Dental and Life/Disability Insurance available
• Paid Time Off and Paid Holidays
• 401K
• Supportive leadership environment

Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!