Guest Ambassador

Oversee, an award winning vacation rental management company along the Emerald Coast, is looking for a Guest Ambassador to join their Emerald Office at Sunnyside location. As a Guest Ambassador, you will be the face of the company and will work closely with guests to create exceptional experiences for them. You will quote, book, and follow-up with guests. You will be responsible for ensuring that each guest feels welcome and taken care of during their stay. Oversee is a team of professionals who are committed to providing exceptional service to guests and homeowners alike. With a focus on honesty, consistency, and commitment, Oversee has become one of the most trusted vacation rental management companies in the area. Entry level - $37,500

Responsibilities

• Create exceptional experiences for guests by providing excellent customer service
• Manage guest reservations, including booking, check-in, and check-out procedures
• Coordinate with cleaning and maintenance teams to ensure properties are always clean and well-maintained
• Address guest concerns and resolve issues in a timely and professional manner
• Respond promptly to guest inquiries and provide accurate information about local attractions and amenities
• Assist with marketing efforts to promote Oversee's properties and services

Requirements

• High school diploma or equivalent
• At least 2 years of experience in hospitality or customer service
• Excellent communication and customer service skills
• Strong multitasking and organizational skills
• Ability to work a flexible schedule, including weekends and holidays

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources