Field Support/Specialty Pharmacy Liaison

Job Description: The purpose of this position is to serve as a vital link between AssistRx and the client’s Field Reimbursement Managers (FRMs) and the contracted specialty pharmacies.

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.

Why Choose AssistRx:

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

A Day in the Life as a Field Support/Specialty Pharmacy Liaison:

This role involves ensuring efficient coordination, communication, and collaboration to enhance patient access to therapies. The ideal candidate will possess a deep understanding of reimbursement processes, specialty pharmacy operations, and the healthcare landscape. This candidate will also be an adaptable and flexible individual who can easily pivot and adjust to changing circumstances.

• Develop and maintain strong relationships with key stakeholders, including specialty pharmacies, and Field Reimbursement Managers.
• Single point of contact for FRMs and manages all questions received from the FRM Team with the ability to provide updates or problem solve.
• Work with FRM TEAM to identify trends.
• Will maintain weekly meetings with FRM agents and provide updates with most up to date information.
• Asks probing questions of the Specialty Pharmacy to appropriately identify delays in identifying coverage and completing shipments for enrolled patients.
• Manage questions and inquiries from the Specialty Pharmacy’s
• Relays status updates and challenges to Program Specialist as appropriate
• Records the call details in patient data system.
• Performs other related duties as assigned by management.
• Provide support as needed in managing cases escalated through program leadership.
• Fills in where needed to support program workflow.
• Will maintain weekly meetings with SP contact and provide daily spreadsheet with most up to date information.
• Monitor and analyze reimbursement trends to provide actionable insights and recommendations to Leadership teams.
• Assist in resolving complex reimbursement issues by working closely with Specialty Pharmacies, and Program Specialist.
• Prepare and deliver regular reports and updates on cases, trends, and outcomes to management.

Requirements

Qualifications to be a Field Support/Specialty Pharmacy Liaison:

• 2 to 4 years of experience in a client-facing position.
• 2 to 4 years of experience interacting with healthcare providers regarding health insurance plan requirements.

• 1 to 2 years of experience in specialty pharmacy with medication assistance, prior authorizations, pharmacy benefits investigation, managed care, claims processing.

• Experience working with pharmaceutical or biotech companies.

• 5 years of progressive health care business experience (SPP, hospitals, or insurance).

• Computer skills including Microsoft Office Suite

Benefits

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

• #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
• Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
• Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.