Director of Student Accounts/Bursar

Reporting directly to the Chief Financial Officer, the Bursar will be responsible for the overall operation of the student accounts office, including third-party billing, accounts receivable, collections, student health insurance, the cashiering functions of OCOM, and the management of the Campus Café Accounts Receivable module.

The Bursars Office is responsible for the billing and collection of tuition-related charges and will work closely with the Director of Financial Aid in administering loan and scholarship payments.

The Bursar develops a knowledge of all billing policies and procedures associated with tuition and loans. Counsel students in regard to receiving tuition statements, credit disbursements, and payment options.

The Bursar assists in the development of processes including the creation/updating of office policy and procedures associated with programs in which they are involved.

Responsibilities and Duties:

• Oversee student billing, receivables, and cashiering functions.
• Reconciliation of records with those of both the finance and financial aid offices to ensure complete agreement of billing, receipts, disbursements, and outstanding receivable records. Prepare as needed weekly, monthly, quarterly, and annual reports and analyses.
• Manage the collections process, including but not limited to developing strategy, and creating and monitoring A/R aging.
• Process student and vendor refunds within the required timeframes.
• The Bursar works with continuing students and their families and members of the OCOM community in a personalized way on the billing process.
• Requires knowledge of financial aid topics including cost of attendance, types of aid offered, payment options, financing options, billing, disbursement dates, withdrawal, and timelines/deadlines.
• Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact, and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
• Must have knowledge of Title IV, IX, and loan program regulations to ensure compliance with program requirements and to protect OCOM’s eligibility for participation.
• Interact with external auditors, participate in auditing projects, and provide information and access to account records as required

• Maintain and improve web pages related to student accounts, and ensure that all communication vehicles provide consistent and accurate due dates, costs, policies, and other important information
• Prepare 1098-T Forms
• Participate in new student orientations, open houses, and other related events both on-campus, off-campus, and virtually. Requires occasional public speaking.

Requirements

Knowledge, Skills, and Abilities

• Campus Café or similar student financial software
• Knowledge of student financial processes, guidelines, and procedures
• Computer proficiency with MacOS and Google Workspace

Required Qualifications

• Bachelor’s Degree
• Proficiency in student financial software
• Min 3 years experience working in student financial services
• Knowledge of federal Title IV cash management regulations
• Must be authorized to work in the United States
• Must be local to the Central Florida area

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Professional development - continuing education opportunities to support your career growth.
• A supportive and collaborative work environment.