Customer Support Representative - Tampa

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Customer Service Representatives will handle inbound calls for AT&T FirstNet"first responders" providing customer care to help resolve issues, perform account reviews, and a GREAT customer experience.

Responsibilities:

• Provide inbound customer service for industry leading mobile company.
• Resolve issues and consistently provide a great customer experience.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary

Requirements

• Excellent communication and written skills
• Professional telephone etiquette
• Passionate about resolving issues and creating a great customer experience
• Ability to handle high-stress situations and escalated issues
• 1-2 years retail or customer service/call center experience is an asset
• Knowledge of Mobility and Data products is an asset

Benefits

• The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.

•  If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups