Customer Service Manager - Remote

We are looking for a candidate who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries. Our ideal customer service manager will know how to supervise and mentor other customer service representatives by teaching them industry best practices, offering feedback, and establishing measurable customer satisfaction goals.

Objectives of this role:

• Manage daily workflow within the customer service department
• Create and track customer service goals
• Supervise a team of customer service representatives
• Hire and onboard new customer service employees
• Assist in developing an effective customer loyalty program
• Document all interactions with clients

Responsibilities:

• Respond to customer inquiries on a regular basis
• Receive and implement customer feedback to improve the quality of service
• Manage daily progress in meeting important business metrics
• Generate detailed reports on customer interactions
• Provide additional upskilling or learning opportunities for team members
• Oversee the budget for the customer service department

Requirements

Education and Qualifications

• For some positions, a Certified Provider Credentialing Specialist (CPCS) certification through the National Association Medical Staff Services (NAMSS) may be required, though experience may substitute in certain situations
• Education beyond high school is often required
• A few years of experience performing similar duties in a medical facility

Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance