Customer Service Evaluators

LoKation Real Estate is on the lookout for detail-oriented and passionate Customer Service Evaluators to join our dedicated team. In this role, you will be responsible for assessing and improving the customer service experience within our organization. Your primary task will be to conduct evaluations of client interactions and service delivery, providing valuable feedback that helps enhance our service quality. You will be analyzing various customer interactions across different channels, such as phone calls, emails, and in-person meetings, and compiling reports with constructive recommendations for improvement. Additionally, you will collaborate closely with our customer service team to implement changes based on your evaluations, ensuring that LoKation Real Estate remains at the forefront of customer satisfaction in the real estate industry. If you have a keen eye for detail, a passion for quality service, and the desire to make a meaningful impact, this is an excellent opportunity for you to contribute to our mission of delivering outstanding customer experiences.

Responsibilities

• Evaluate customer service interactions and transactions for quality and compliance
• Provide detailed feedback and actionable recommendations for improvement
• Analyze customer service trends and identify areas for enhancement
• Collaborate with customer service representatives to implement training and development changes
• Generate regular reports to track progress and customer satisfaction levels
• Stay informed about industry best practices to recommend innovative service strategies

Requirements

• Previous experience in customer service, quality assurance, or evaluation
• Strong analytical skills with an ability to assess service quality
• Excellent written and verbal communication skills
• Detail-oriented and able to work independently
• Familiarity with customer service metrics and evaluation tools
• Ability to provide constructive feedback and develop improvement strategies
• Proficient in Microsoft Office Suite and data analysis software