Care Coordinator

Parx Home Health Care is looking for a Care Coordinator to join our team! 

The Home Care coordinator will be instrumental in improving the quality of life for those requiring non-skilled care while allowing them to preserve their independence and dignity in their own homes. The Home Care coordinator evaluates, plans, and coordinates to result in a favorable health outcome for every client. The Primary duty is coordinating all aspects of non-skilled home care, including collaboration with marketing and outside referral sources, the recruitment and onboarding of new caregivers, supporting in the ongoing oversight of caregivers, and Coordinating schedules between non-skilled patients and their assigned caregivers.

ESSENTIAL JOB DUTIES:

• Process patient referrals demographics required basic clinical information and financial reimbursement information.
• Contact patients to verify their information and educate the patient on the referral process. Provide updates to the patient on any delays in the intake process or authorization updates.
• May enter the patient information in the EHR, accurately and timely.
• Support agency in obtaining follow-up authorization from any payers to include VA, Medicaid and more.
• Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.
• Ensures Personnel records of caregivers are complete, maintained, and compliant with regulatory requirements. Ensure staff that are not permitted to work for failure to submit, are not scheduled to see patient.
• Coordinates all patient services in conjunction with the Director, Clinical Manager and Scheduler from skilled care.
• Keeps Director and Business Development team updated on referrals, conflicts, and Agency’s operations daily or as needed.
• Acts as a liaison among Agency’s personnel, patients, patients’ family members/caregivers and physicians when necessary.
• Maintains a personal, business relationship with the medical community and other health care entities.
• Adheres to agency’s policies and procedures.
• Establish, nurture and maintain relationships with Long-Term Care Case managers of leading insurance and Medicaid plans, to include the VA, to establish the care plan, coordination of home care services, and obtaining of authorizations for services.
• Proactively reach out to Medicaid Long-term care case managers and referral sources to let them know our care giver availability by service area.
• Build relationships/partnerships with clients and their families and other healthcare professionals.
• Collaborate with clinical team to adjust care plans as needed.
• Provide updates on clients as necessary to case managers to cultivate collaborative partnerships with providers.
• Ensure services offered comply with legal requirements and meet organizational standards and meets the needs of our long-term care plan partners.
• Work with clients and families to provide on-going assistance and information pertaining to services and care plans.
• Address any caregiver relations issues that may arise and escalate to appropriate department.
• Work closely with the scheduling department to ensure that staffing needs are met.
• Orientation and Continued training of non-skilled staff, including direct patient care and documentation.
• Perform various customer service and agency tasks to include, workflow, orders and authorization support and other administrative tasks as assigned by the Director

Requirements

JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES:

•  Fluency in English
•  A positive attitude: you are a team player, and you work effectively with different teams.
•  Exceptional communication and interpersonal skills
•  Strong organizational and time-management abilities
•  Ability to work independently with minimal supervision.
•  Excellent interpersonal and communication skills.
• Proficient in Microsoft office and Excel applications.
•  Proven organizational skills with high attention to detail and the ability to prioritize.
•  Working knowledge of State, Federal, HIPAA and ACHC guidelines/regulations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Ability to sit in front of and operate a computer for extended periods of time.
• Ability to verbally communicate effectively over the telephone, and in person.
• Ability to lift, carry and move objects of varying size weighing up to 20 pounds.
• Ability to travel to different physical locations in the course of work.

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

POSITION TYPE AND WORK HOURS:

• Full-time position.
• Standard work hours, Monday through Friday 8am – 5pm

Benefits

Benefits

• Health, Vision, Dental Benefits
• 401K plus Employer Contribution
• CVS Virtual Care: Accessible Care, when and where people need it , includes Mental Health Counseling
• Teladoc- 24/7 Doctor Support (phone or video)
• Voluntary Life Insurance
• Critical Illness, Group Hospital Indemnity, Accident Insurance
• LegalShield
• IDShield
• Pet Insurance
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Employee Assistance Program/Health Concierge Services

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans in an effort to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Parx Home Care is a licensed home care provider located in the state of Florida.  We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

At Parx Home Care, we recognize the pivotal role that home care plays in the overall patient care journey, offering a myriad of benefits for those seeking comfort, independence, and personalized attention. Our commitment is to create a familiar and secure environment within one's own home, fostering a profound sense of well-being. We understand the importance of maintaining independence, and our tailored home care services empower individuals to engage in their daily routines with the necessary assistance, promoting a sense of autonomy. Our personalized care plans are crafted to address unique needs, adapting over time to ensure ongoing relevance and effectiveness. Parx Home Care not only strives to be cost-effective but also places a strong emphasis on fostering family involvement, believing that strengthened bonds and emotional support are integral components of the healing process.

At Parx Home Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Parx Home Care is an equal opportunity employer committed to non-discrimination in hiring, valuing qualifications over factors such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, and sexual orientation. Parx Home Care is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans to foster an inclusive and accessible work environment. If you require accommodation, please inform us.  Parx Home Care does not accept resumes from unsolicited search firms nor recruiters.