Assistant Boutique Manager - IWC Schaffhausen - International Mall

Are you ready for an exciting new opportunity to work as a Boutique Assistant Manager for IWC Schaffhausen? Our Swiss luxury watches and chronographs are built to last for eternity – responsible in our way of treating our planet and its resources, and respectful of the people who wear our timepieces with joy.

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions.

With passion for our brand, the Assistant Manager will support the Boutique Manager leading the boutique and driving the business in a fast paced and growing environment fostering our team development and caring for all of our clients. Assisting the boutique in the day to day operations and supporting the sales team on the floor, the assistant boutique manager will be an entrepreneur, leader and an individual striving for excellence in a collaborative environment.  

This store is owned and operated by REEDS Jewelers, with an IWC Schaffhausen branded storefront and exclusively sells IWC products. REEDS Jewelers celebrates our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

If you’re excited to help lead IWC’s team, we want to connect! Please submit your resume for immediate review.

KEY RESPONSIBILITIES

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.  
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.  

Requirements

• 5 years minimum in luxury retail industry or equivalent
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.