Accounts Receivable Specialist - Tampa, FL

Join Pool Troopers, a trusted leader in pool service since 1952. We're not just one of the nation's fastest-growing companies, we're also recognized for our award-winning culture (USA Today Top Workplaces 2024) and commitment to providing exceptional value (Bob Vila's Best Bang for the Buck).

We currently serve over 20,000 happy customers across Florida, Texas, South Carolina, Georgia, and Arizona. And with the backing of Shoreline Equity Partners, we're poised for even more exciting growth.

What this means for you: A stable career with a company on the rise, surrounded by a team that values your contribution.

As an Accounts Receivable Specialist with Pool Troopers, you will have a rewarding career with an amazing team!

Responsibilities:

• Preparing monthly billing statements for mail delivery.
• Posts cash receipts to customer accounts based on information from lock box reports, EFT remittances, and cash receipts received at local office. Makes daily electronic bank deposits.
• Research customer inquiries related to billing concerns and misapplied payments for residential customers.
• Processes payments via credit card from delinquent customers and negotiate payment arrangements when necessary.
• Following standard operating procedures, reviews status of 3rd party collection agency’s efforts and responds where necessary.  
• Accurately and concisely documents actions taken on assigned accounts with the system application.
• Responds timely to requests and questions from other departments including Customer Service & Operations.
• Records & takes action on customer credit card chargeback disputes.
• Reviews the customer A/R aging report daily & takes action to reduce aged account balances.
• Performs other job-related duties as assigned.

Qualifications:

• Proficient in Microsoft Office (i.e. Excel, Word, etc.)
• Ability to work effectively and efficiently within a team environment.
• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• Ability to complete assignments with minimal direction.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively manage multiple tasks and meet deadlines.
• Effective and professional interpersonal communication across various levels of the company and with customers.

Requirements

• High school diploma or GED.
• Minimum of 1-2 years of related experience with a general understanding of collections & accounts receivable transactions.
• Available to work on-site Monday- Friday 8am-5pm

Benefits

• Competitive Pay- $22-$24/hr
• Medical, Dental & Vision Insurance
• Flexible Spending Account
• 401k with Match
• Growth Opportunities
• Paid Time-Off
• Tuition Reimbursement
• Life Insurance
• Short & Long-Term Disability Insurance