Senior Special Billing Correspondent

Our partner is looking for a Senior Special Billing Correspondent in Wilmington, DE. The role involves managing collections for a variety of leasing products by working directly with lessees or their agents to identify repayment terms and lease modifications. The position is accountable for collection activities related to delinquent and past due accounts. The candidate must ensure adherence to the highest industry standards, regulations, and rules in collection activities.

Responsibilities

• Reconcile customer invoices and payments in the lease system and correct discrepancies.
• Maintain support for customer remittance (wire, ACH & credit card payments).
• Follow up on delinquent lease contracts, understand client situations, and discuss optimal solutions to minimize losses.
• Respond to customer inquiries in accordance with departmental standards.
• Provide guidance and counseling to customers experiencing financial difficulties and make appropriate payment arrangements.
• Facilitate collections process on past due accounts from 11 to 90 days past due via direct customer communication.
• Record collection activities, including contacts, payment commitments, and related information.
• Document issues, propose resolutions, and make recommendations to the management team.
• Support financial statement audits by researching and providing documentation as requested.
• Process special invoicing requests and submit invoice documents to customers via their preferred method.
• Develop close working relationships within the leasing department to ensure open communication channels.
• Distribute weekly and ad hoc reports on collection metrics, trends, and activities.
• Research and process customer claims of invoice payment.
• Research and process charge backs, returns, and bad checks.
• Communicate with customers to update accounts as necessary.
• Assist with special leasing projects and initiatives.
• Perform other duties as assigned.

Requirements

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• Five years of customer account experience in a bank environment.
• Strong working knowledge of the banking industry including valued client accounts, overdraft, payments, and collections.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent negotiation skills with the ability to positively persuade and influence clients.
• Team player able to work effectively in a team-fostered, multi-tasking environment.
• Proficient in Microsoft Office suite (Excel, PowerPoint, Word, Outlook).

Benefits

• Detailed benefits information will be provided upon application.
• Employment includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
• The employer is an equal opportunity employer and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status, or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.