Pension Analyst Supervisor

Overview

Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2023 we wrote $1.9 billion in new business premium.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible, and we’re proud to say in 2023, we were awarded a Great Place to Work for the second year in a row.

Purpose and Objective

The Pension Analyst Supervisor will co-lead a growing team of analysts located in our Stamford, CT location who service annuitants and clients from Legal & General’s U.S. Pension Risk Transfer (PRT) business. The team also provides our Service Associate team with ongoing training support for sophisticated processes, product training, and pension concepts.

The Supervisor will collaborate with the Pension Analyst Manager to develop and implement strategies, technologies, standards, procedures, and measurements that improve overall efficiency and quality. They will also be expected to take ownership of a small number of ad hoc projects, high-profile cases and provide necessary services, as needed. The Pension Analyst Supervisor is required to be onsite in our Stamford, CT office 2 days a week.

Role and Responsibilities

• Oversee a team of Pension Analysts who service annuitants and clients from Legal & General’s U.S. Pension Risk Transfer business. You will be responsible for leading all aspects of day-to-day operations to help ensure that the Retirement Services Pension organization meets or exceeds productivity and quality standards.
• Monitor and document employee performance including productivity, quality, work habits, attendance, etc. Ensure feedback and training are commensurate with performance.
• Provide coaching to develop team members and take disciplinary action, if necessary. Write and deliver semiannual performance reviews.
• Collaborate with Pension Analysts to develop, document, and maintain procedures for all facets of work. Ensure comprehensive training is provided for new employees and ongoing training is provided to all Pension Analysts.
• Guiding the Pension Analyst team to properly administer contracts in accordance with the plan sponsor requirements, including benefit calculations in collaboration with the Pricing Team.
• Responsible for insuring timely and effective communication between the Pension Analyst team and internal/external clients.
• Partner with IT team on system improvements, ensuring the team is doing a thorough validation and identifying defects.
• Lead the annual tax form review, adjustment, and sign-off process.
• Manage approval of daily payment process for annuitant payments.
• Research administrative system data and create reports as needed.
• Collaborate with multiple departments across the business as needed to adapt for ad hoc specialized project work.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 3+ years of management/leadership experience.
• 3+ years of pension customer service or retirement plan administration experience.
• Experience leading, coaching and developing teams.
• Demonstrated ability to inspire and engage others.
• Strong analytical and organizational skills, with familiarity in basic accounting principles and/or pension calculations a plus.
• Ability to balance multiple priorities with a project management mentality in a fast-paced environment.
• Demonstrated ability to build trust and maintain relationships.
• Exceptional oral and written communication skills as well as presentation skills; ability to deliver information in a concise manner.
• Proficiency in Microsoft Office product suite.
• Candidates residing in New York will be required to come into the office 5 days a week.
• Willingness to travel as needed to office locations.

Benefits

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Summer Fridays
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits

The expected hiring compensation range for this position is $66,413 - $80,000 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

**This role is to be filled outside of the state of Colorado**

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.