Workplace Experience Associate

About Auror

At Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team. 

The Role

You will be part of the Workplace Experience team, whose mandate is to create beautifully functional work environments that allow Auror’s to connect and collaborate easily, enabling them to better support our customers.
Based in Denver, the Workplace Experience Associate will play a pivotal role in supporting to create and maintain this environment for our people across various geographies. You will be responsible for ensuring that every customer, internal and external, whether in person or online, receives a first-class experience.

Key responsibilities for the role include:

Facilities Management: Oversee day-to-day operations of the offices, including facilities management, vendor coordination, and health and safety compliance.

Curating events: Plan, organize, and execute remote, in-person, and hybrid events, such as team-building activities, workshops, conferences, and social gatherings. Foster a sense of community and engagement within the organization. 

Build to Scale: Assist in developing and implementing processes and procedures globally as Auror scales.

Office Management: Assist with the following:

• Cost control and invoice processing

• Monitor and provide reporting on health and safety and environmental management requirements within our offices. This includes, but is not limited to, First Aid, Fire Safety, Accident Reporting & Investigation, Civil Emergencies, and Waste Management.
• Ad-hoc activities as required. 

Onboarding: Assisting in creating a beautiful onboarding experience for our new Aurors and coordinating onboarding sessions.

Problem Solving and Troubleshooting: Provide basic tech support and assistance to our people, including troubleshooting common issues with office technology and systems. 

Project Management: Coordinate with internal teams, external vendors, and contractors to ensure smooth operations and timely project completion.

You’ll be reporting to Ash Jayasekara, Global Workplace Experience Partner

With over a decade of dedicated experience in Workplace Experience and Facilities Management, my professional journey has been mainly within the tech industry. 

A significant portion of our lives is spent within the workplace, and I am committed to crafting exceptional workplace experiences. My passion lies in creating environments that seamlessly facilitate connection and collaboration, ultimately enhancing our ability to serve customers effectively. 

Outside of the office, I find joy in spending quality time with my loved ones, gaming, or getting wrapped up in some DIY projects.

Requirements

We are looking for someone with:

• Minimum of three years of experience in a similar role, including facilities management and coordination of office reconfigurations and building works.
• Exceptional customer service skills with the ability to effectively communicate with all levels of the business.
• Proactive, self-starter with excellent organizational and planning skills.
• Ability to identify opportunities for improvement and implement appropriate changes.
• Energy and enthusiasm for supporting people and creating magic moments big and small
• Tech savvy and able to identify and resolve minor technical issues.
• Familiarity with health and safety regulations and practices

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Benefits

What are the benefits like?

• Competitive salary range: Depending on level of experience of $70,000-$90,000 (IC2)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife. 
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

What are the next steps?

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.