Senior Retail Account Manager

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.

The Role
The Senior Retail Partnerships Manager will play a key role within Auror’s North American team, driving strategic initiatives that enhance our partnership approach with major retailers and industry organizations. 

The role has three parts to it:

1. Nurture and develop existing retail partnerships

• Cultivate and strengthen relationships with senior executives and leaders in Profit Protection/Loss Prevention (LP) across our key retail partners, positioning Auror as a trusted advisor in reducing crime and enhancing safety.
• Identify and propose innovative solutions that deliver substantial value, while proactively exploring upsell opportunities that align with partner objectives.
• Drive the integration of Auror into our partners’ LP ecosystems, ensuring our offerings are central to their operational strategies.
• Collaborate closely with Customer Success to execute engagement plans and achieve performance targets.

2. Play an active role in supporting the LP industry

• Serve as a recognized leader within the LP industry by engaging with influential industry bodies, including the Retail Industry Leaders Association and National Retail Federation, to shape the narrative around loss prevention strategies.
• Represent Auror at key industry events, facilitating discussions and showcasing our innovations to enhance our market positioning and influence.

3. Support new retail partnerships in North America 

Oversee the strategic planning and execution of proof-of-concept pilots and / or roll-outs for prospective and / or new partners

Collaborate with Sales and Customer Success to deliver an integrated, end-to-end experience for new partners, driving alignment and operational excellence.

This role reports to Alaina Kring - Director Retail Partnerships, North America

Requirements

• Account Manager or similar role in enterprise sales, preferably within the SaaS industry.
• Proven track record in managing and growing large, complex accounts, with a strong ability of achieving sales targets and fostering long-term client relationships.
• Excellent commercial acumen, with a collaborative approach to working cross-functionally, with both internal and external partners, and navigating organizational dynamics.
• Excellent communication and interpersonal skills, with the ability to engage, influence, and negotiate with stakeholders at all organizational levels.
• Strong negotiation and presentation abilities, with the capacity to deliver compelling product demonstrations and articulate value propositions.
• Strong analytical skills, able to build and execute strategy around key accounts with a data driven and outcome mindset.
• Excellent project-management skills, with a proven track record of leading complex projects end-to-end.
• Ability to analyze market trends, competitor activities, and consumer preferences to inform partnership strategies and identify new opportunities.
• Comfortable with ambiguity - we operate in a dynamic way which can mean priorities and pace can change accordingly.
• A strong alignment to our Guiding Principles 

• Together as one. We are connected, aligned, informed, open-minded, and always do what's best for each other and our community.
• Be the force for better. We take responsibility for elevating ourselves, our peers, our community, and Auror to a place we're proud of, every day.
• We measure by impact. Our choices are defined by the impact they achieve.
• Magic moments matter. We create, harness, and celebrate the impact of magic, no matter how small.

Benefits

• Competitive Salary Range: Depending on level of experience $140,000-$160,000 (IC5)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognize there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

At Auror, we value co-location and have a hybrid flexible working model; the Auror office is located in the RiNo Neighborhood where our Retail Partnerships team spends 3 days in the office and 2 days remotely. This is a Denver-based role.

Next Steps

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.