Senior Project Manager, Client Services

As a member of the company’s Client Services team, the Senior Project Manager (Sr. PM) will be responsible for timeliness, accuracy and customer satisfaction related to new and expansion deployments. The Sr. PM will generally focus on supporting customers in identified geographic markets, as well as manage multi-market deployments that occur in tandem. The Sr. PM will lead and coordinate inter-departmental, as well as vendor activities, to ensure accurate and timely product/service delivery. The Sr. PM will also be responsible for coordinating customer business requirements with Sales Engineering and Data Center Operations, while regularly interacting with the Sales team in pre-sales activities to ensure a smooth and successful customer onboarding experience.

Duties:

Responsible for the planning, implementation, management and close-out of customer move-in, expansion, and migration projects

Manage large and complex customer initiated fit-out projects of all types

Work with customers, Sales Engineering, Data Center Operations, and Sales to develop and/or interpret project Scope of Work documents, define project deliverables and project plans, and ensure quality delivery while exceeding customer expectations

Manage vendors and complete projects in a timely manner as identified against project-specific readiness metrics

Verify accuracy of customer implementations against a Master Service Agreement/Order Forms/SOW documents and other approved project artifacts, including adherence to contractual Service Level Agreements

Accurate and timely processing of all customer orders/tickets (Power, IX, Build Out Service, Access, Package Delivery etc.); manage support resources to ensure accurate work orders

Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments

Collaborate with internal business units to evaluate, identify, and resolve risks to project schedules

Proactively identify areas for process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements

Serve as the primary point of contact during the implementation and onboarding phase, ensuring a smooth and seamless transition for clients

Participate in weekly market, team, and vendor coordination calls to ensure alignment and effective communication across all stakeholders

Serve as a cultural leader within the assigned market, fostering a efficient, positive, and collaborative work environment

Promote and demonstrate the behaviors consistent with CoreSite’s culture and values

Other projects and duties are assigned

Knowledge, Skills & Abilities:

• Ability to work 80% on-site at CoreSite’s corporate office and 20% remotely, while maintaining regular, consistent attendance and flexibility to work nights, weekends, and variable schedules as needed
• Ability to travel up to 10% of the time during the initial onboarding and training period, with flexibility to adjust travel commitments as business needs evolve. Must demonstrate adaptability in scheduling and managing travel requirements in response to company growth
• Proven ability in best practice project management, coupled with a passionate drive to deliver world-class customer service
• Strong understanding of electrical and mechanical systems in use in a data center environment, including relevant knowledge of data center IT infrastructure
• Telecommunications, construction, critical facility build and/or hardware deployment experience a plus
• Brings a positive, energetic attitude with the flexibility to adapt and thrive in a fast-paced, high-growth, dynamic environment
• Ability to work under pressure while meeting deadlines, with strong interpersonal, verbal, and written communication skills, and a strong work ethic with accountability to deadlines
• Ability to work independently while recognizing the importance of communicating and coordinating efforts with colleagues and other organizations
• Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
• Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
• Exceptional attention to detail and strong organizational skills
• Consistent exercise of independent judgment and discretion in matters of significance
• Advanced computer skills (primarily Excel and Microsoft Project)
• Flexibility and creativity to meet customer needs

Education/Experience:

• 6 to 8 years of project management experience, ideally in the data center, telecommunications, or construction industries
• Project Management Professional (PMP) Certification required
• Bachelor's Degree preferred, or equivalent years of experience
• Salesforce experience a plus

Physical Demands:

The physical demands described are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is occasionally required to stand,

walk, sit, use their hands to handle or feel objects, reach with their hands and arms, climb stairs, balance, stoop, or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation:

Compensation for this role includes a base salary between $113,000 and 128,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline: This position is expected to be open for applications through October 25, 2024 

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice