Product Specialist

We are a next-generation media technology company providing cloud broadcast and targeted advertising solutions to broadcast and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live, linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi is in New York, Los Angeles, Toronto, London, Paris, Melbourne, Seoul, and Singapore, with broadcast operations in New Delhi and an innovation center in Bangalore.

You will play a crucial role in our team by providing in-depth product knowledge, technical expertise, and strategic sales support. This role requires a deep understanding of our products and the ability to effectively communicate their value to both technical and non-technical audiences. You will also own a revenue quota, work closely with the sales team, customers, and internal stakeholders to drive product sales, ensure successful product adoption, and achieve customer satisfaction. The quota will be updated on a quarterly basis, and your responsibilities will include maintaining accurate actuals and pipeline reporting, and working with the sales team to ensure that the targets are met in a timely manner. 

Key Responsibilities:

• Revenue Generation: Own and meet or exceed the assigned revenue quota for the product line, contributing directly to the company's growth.
• Sales Strategy: Develop and execute strategic sales plans to achieve sales targets and expand our customer base within the designated territory or vertical.
• Product Expertise: Develop and maintain a comprehensive understanding of our products and services, including features, benefits, and competitive advantages.
• Sales Support: Collaborate with the sales team to provide technical and product-related support throughout the sales process, including presentations, demonstrations, and responding to RFPs/RFIs.
• Customer Engagement: Engage with prospective and existing customers to understand their needs, answer questions, and address any concerns related to our products, and build deeper relationships.
• Solution Design: Work with customers to design tailored solutions that meet their specific requirements, leveraging our product offerings.
• Training and Education: Conduct product training sessions for internal sales teams, partners, and customers to ensure a thorough understanding of our products. 
• Technical documentation: Authoring technical documentation and papers for internal and external use (blogs, white paper, user docs, integration guides, training materials)
• Market Feedback: Gather and relay feedback from customers and the market to the product development team to help shape future product enhancements.
• Collaboration: Partner with marketing, product management, and other internal teams to develop and deliver effective sales tools, collateral, and campaigns.

This role is perfect for you if you have: 

• Results-Driven Attitude: Demonstrate a strong commitment to achieving and exceeding sales targets and revenue quotas. Show a proactive approach to identifying and closing sales opportunities.
• Product Mastery: Acquire and maintain an expert level of knowledge about our products and services. Be prepared to answer detailed questions and provide insightful demonstrations to potential clients.
• Strategic Thinking: Develop and implement strategic sales plans that align with company goals. Analyze market trends and customer needs to identify new sales opportunities and stay ahead of the competition.
• Customer Focus: Exhibit a customer-first mindset, striving to understand and meet the needs of our clients. Build and maintain strong relationships with key stakeholders and decision-makers.
• Technical Proficiency: Leverage your technical aptitude to understand and communicate complex product details effectively. Be able to translate technical features into business benefits for customers.
• Collaboration: Work seamlessly with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to sales and customer satisfaction.
• Adaptability: Show flexibility and adaptability in a fast-paced, evolving environment. Be open to learning new technologies, processes, and strategies to enhance sales effectiveness.
• Communication Skills: Possess excellent verbal and written communication skills. Be able to deliver compelling presentations and product demonstrations to diverse audiences.
• Problem-Solving: Exhibit strong problem-solving skills, addressing customer concerns and challenges with effective solutions. Be resourceful in overcoming obstacles to close deals.
• Continuous Improvement: Show a commitment to continuous learning and professional development. Stay updated on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.

Requirements

• Minimum 5 years experience in customer facing roles of a technical capacity

• Defined, developed, deployed, and operated complex technology-driven products
• Versed in the latest product delivery and development processes
• Possesses people skills to collaborate with teams and stakeholders
• Excellent verbal and written communication skills

• Has evangelism skills and leadership skills to influence change management 
• Experience in managing B2B products and experience in software development is desirable
• Has a good understanding of public cloud technologies and containerized applications
• Has worked closely with engineering, business, operations, and user experience teams

Qualification: Bachelors in Engineering or Equivalent 

Benefits

We offer a competitive compensation package that includes an annual base salary and performance pay, as well as a comprehensive total rewards package.

• Health/Medical, Dental, and Vision coverage
• 401(k) Retirement with matching program up to 4%.
• Paid Time Off - 4 weeks of vacation in addition to 12 Holidays and Personal Leave time.
• Paid Parental Leave for both primary and secondary caregivers.
• Paid "Pawternity" Leave for primary caregivers when a new pet has joined the family or fallen ill.
• Flexible Spending Accounts (FSA)
• Life, AD&D, and Disability Insurance
• Employee Assistance Program (EAP)
• Sabbatical option after five years of service - up to 3 months

Amagi is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.