Pro & Fan Success Support - seasonal

THE COMPANY

Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.

Independent brands Faction Skis, United Shapes, and Phaenom share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet, Protect Our Winters, Coombs Outdoors & Outdoor F.U.T.U.R.E.

The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, wielding each independent brand as a platform to catalyze a more inclusive, equitable and regenerative future for all.

THE ROLE

Based in Denver, USA | Full time (100%) | From 1 Sept. 2024 until 15 Apr. 2025

We are looking for an awesome Pro & Fan Success Support to join our team. This seasonal role gives you the opportunity to join one of the fastest-growing brands in the Snowsports industry. Our #1 mission is to make sure that all Fans (Customers) and Pros (Industry Professionals) are stoked and have a great experience with our brands.

As a member of the Customer Success team, you will join a fast-paced, international environment and will gain broad experience in various aspects of Customer Service, eCommerce, Logistics, and Sales.

Responsibilities

• Offer the highest quality of customer service and great communication in your daily interactions with our Fans & Partners
• As the first point of contact with our fans, advise on product selection, provide support for warranty and product issues
• Encourage and process all D2C orders
• Engage in active outreach towards industry professionals to grow and develop our pro community
• Support to resolve any order or product delivery issues in a proactive and positive manner
• Listen to our Fans & Partners and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
• Ad hoc office support including administration, events organization, and other errands

Requirements

• Excel knowledge (knowing what lookups and pivot tables are)
• Proficient in adapting to and utilizing digital systems and software
• A strong passion for the Ski industry/ Mountain Sports
• Previous experience in the snowsports industry (sales or customer service) is a strong plus
• An enthusiastic and curious attitude
• Personable, outgoing and patient
• Willingness to learn and take initiative, work independently, and collaborate well with a team
• Able to work on weekends when required (hours worked on weekends will be compensated with free time the following week)
• Having a valid driver's license and car is a strong plus

Benefits

• An energized and dynamic team within a fast-paced international environment

• Brands with strong identity and values that resonate with our fans and team members
• Opportunity to test skis with the team
• Generous discounts on all of our products