Overnight Front Desk Staff- Lee Hill

This is an overnight position, typically working 11pm-8am 

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.

We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.  

OVERALL JOB OBJECTIVE:  

Under general supervision, the Front Desk Staff position monitors Boulder Housing Partners Permanent Supportive Housing property located at 1175 Lee Hill Rd, an apartment complex developed to serve chronically homeless individuals and families. The person in this position will be located at the front desk and will be greeting residents and visitors, monitoring safety and security, and coordinating resident activities. Responsibilities include reporting issues to appropriate personnel and communicating all pertinent information to other staff using a shift report. A professional courteous relationship must be established and maintained with the residents and visitors. 

HIRING RANGE AND BENEFITS: 

$19-$22/hour DOQ 

Applications will be accepted through November 29, 2024.

WHAT IT'S LIKE TO WORK WITH US:  

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: 

• Medical, dental, vision health plans. 

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. 

• Paid life insurance. 

• Employee wellness program. 

• Long term disability 

• 13 paid holidays per year plus vacation and sick leave. 

• Excellent work-life programs, such as flexible schedules, training opportunities, and more. 

REQUIRED QUALIFICATIONS: 

 Interest, desire and ability to work with the chronically homeless population. Ability to communicate effectively in English, both orally and in writing. Ability to remain calm and respond quickly to a crisis. Ability to maintain confidentiality, understands resident rules of occupancy, and can work independently. Must be reliable and dependable. One-year direct experience working with veterans, those with disabilities, low-income or homeless individuals is a plus. Experience in Social Services, Apartment Management, Security and/or Customer Service is a plus. Acceptable background information, including criminal history. Willingness to work early-morning and late-night hours, which may include weekends and/or holidays. Basic computer skills needed. Interest in, or experience with, Property Management and Property Management software a plus. Bilingual/Spanish speakers encouraged to apply. 

COMPETENCIES: 

• Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. 
• Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. 
• Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. 
• Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. 
• Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.  
• Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner. 
• Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.  
• Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy. 
• Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful. 

ESSENTIAL JOB FUNCTIONS: 

• Monitors property at all times for the safety and security of the building and related facilities. 
• Reports problems or potential problems to appropriate personnel. 
• Maintains a professional and courteous relationship with the residents and visitors. 
• Monitors and tracks visitors to the property.
• Denies admission to visitors whose presence would create unsafe or hostile conditions. 
• Works as a team member with other front desk staff to maintain a safe and supportive environment for the residents. 
• Enforces BHP policies and procedures in a consistent manner. 
• Completes all required shift paperwork and exchanges pertinent information with other staff members verbally and in the written communication log. 
• Attends property management meetings as required. 
• Performs duties which may include answering the phone, answering the door, posting resident messages, assisting residents with basic needs. 
• Research and schedules resident activities. 
• Perform Property management related tasks such as renewals, data entry into Yardi (PM software), and other tasks as requested to support leasing efforts. 
• Performs related duties as required by management to meet the needs of BHP. 
• Regular, predictable attendance is an essential function of this position. 
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. 
• Performs related duties as required by management to meet the needs of BHP.   
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. 
• Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies. 

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions. 

CHAIN OF SUPERVISION: 

1. TITLE OF IMMEDIATE SUPERVISOR:  Senior Property Manager  

1. TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:  None 

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: 

Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator. 

WORKING CONDITIONS: 

Physical Demands:  This position works equally in an office setting at our Lee Hill housing site.  In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and residents.   

Work Environment:  Works in a clean, comfortable environment in the office.  May on occasion encounter fumes and/or loud noise. 

Equipment Used:  Frequently uses standard office equipment including personal computers, calculators, printers, fax, and copy machines. 

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.