Member Services Representative

Compensation: This role will be compensated with a base hourly rate plus an annual bonus percentage

• Base Hourly Rate: $20.00-21.00

Location: Hybrid at GOLFTEC's Headquarters in Englewood, CO or Fully Remote

About GOLFTEC Enterprises:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.

GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.

SkyTrak is golf's most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all levels.

Position Summary:

GOLFTEC & SkyTrak are searching for a Member Services Representative to provide support to both prospective and existing members across various communication platforms. The Member Services team focuses on delivering a world-class customer experience and sharing our passion for golf with our members.

Anticipated work schedule will be Friday-Tuesday (Wednesday & Thursday off)

Key Responsibilities: 

• All team members will provide sales & service assistance to prospective and existing GOLFTEC members across all platforms: phone, chat, email, SMS and ticketing systems.
• Share your love for golf with our passionate member base.
• Provide world-class customer experience for all inquiries.
• Manage GOLFTEC Center leads from a multitude of entry points while improving conversion.
• Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers.
• Follows up on all prospective client’s concerns and all quotations to assure that the customer is being serviced and needs/expectations are being met.
• Work with GOLFTEC coaches to create solutions for their students and provide quotes back to the coaches.
• Logging member correspondence information into the company’s system to keep a record of actions.
• Maintaining composure and a positive attitude to all internal and external customers.
• Gather data to identify and evaluate common call drivers, and partner with various departments to improve them for the future.
• Create and maintain knowledge-based articles used for ongoing sales, service and support.
• Think about the future and provide the member with the necessary resources to show them where they can have their questions answered or needs resolved online, apps or with other self-service options.
• Onboard and train future Member Sales Representatives
• Other duties as needed by the team
• Weekend hours necessary

The deadline for this position is September 30th, 2024.

Requirements

• Passionate about golf and selling experiences to prospective customers.
• Extensive experience providing world-class customer sales, service and support.
• Knowledge of and experience in CRM systems
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent verbal, written and interpersonal skills when communicating with customers.

Benefits

• Health Insurance (Company pays 50% of individual & family)
• Dental and Vision Benefits available
• 401(k) Plan available with employer match
• Short-Term Disability (paid for by employer)
• Paid Time Off and Paid Sick & Safe Time to use for time away
• 100% of PGA Dues paid annually
• Continuing education allowance of $500 per year
• Annual clothing allotment