Learning and Development Manager

The Company:

At Spartan Investment Group, our mission is to Improve lives through our values. We do this by finding value-added and opportunistic investments that offer solid returns to our investors. We make our most significant contribution by providing an opportunity for our partners to grow and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage projects, capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest-growing real estate company in the US and joined the list of the top 100 self-storage owners. We are members of the Inc. 500 fastest-growing private companies in America for the last 5 years, and in 2023, we were nominated #11 in Denver Business Journal's list of top places to work.

Mission:

The Learning and Development Manager will spearhead the development and implementation of a comprehensive training strategy to elevate performance, customer service, and internal processes. This role is designed for a creative and results-oriented leader who excels in process improvement through innovative training solutions. The ideal candidate will collaborate effectively with diverse business groups, develop robust training programs, and drive organizational success by building out learning and development initiatives, including the creation of FreeUp University and the integration of Trainual.

Key Results:

• Process Improvement: Monitor the reduction of workflow gaps and process inefficiencies because of training interventions.
• Training Completion Rates: Training modules and certifications are completed by employees within specified timeframes.
• Establish FreeUp University: Lead the creation of FreeUp University, providing property teams with relevant training and defined growth paths.

Requirements

Objectives and Responsibilities:

1. Develop and Implement Training Strategy: Enhance and execute a learning and development strategy that aligns with the company’s goals to push performance, customer service, and internal processes across all teams.
2. Create and Manage Training Modules: Build and maintain comprehensive training modules and certification programs that support the development and growth of team members within the organization.
3. Conduct Training Needs Analysis: Perform regular training needs analyses to identify areas for improvement and develop actionable plans for implementation across the company.
4. Integrate and Manage Trainual: Build and organize content structures, best practices, policies, communication plans, SOPs, and training materials within the Trainual system for easy access and use.
5. Enhance Leadership Programs: Work with team leaders to enhance leadership programs across the organization, ensuring leaders are well-equipped to drive company goals through solid program management.
6. Cross-Departmental Collaboration: Work with various departments to identify gaps in workflows and implement training and process development to bridge these gaps effectively.
7. Create and Organize Learning Resources: Develop and manage a library of learning resources, ensuring they are organized for easy access and use by all employees.
8. Influence Service Culture: Instill processes and tools to drive consistent service delivery and common service behaviors across the division, contributing to a strong service culture within the business.
9. Resource Utilization: Track and report on the usage and accessibility of learning resources across the organization.
10. Training Effectiveness: Measure the impact of training programs through employee performance improvements and feedback.
    

Competencies:

1. Data-Driven Decision Making: Ability to measure the impact of training initiatives, collect and analyze feedback, and generate reports or propose formal initiatives based on data-driven insights.
2. Influence and Coaching: Possess the credibility and communication skills necessary to influence and coach employees, peers, and executive management on strategies derived from feedback, knowledge, or internal data analysis.
3. Training Design Expertise: Strong awareness of effective learning methodologies and the ability to create holistic models for operational and cultural training goals.
4. Collaboration and Partnership: Proven ability to maintain partnerships across departments, accept constructive feedback, and apply it to enhance training processes.
5. Organizational Skills: Efficiently manage and organize an operational curriculum with multiple contributors, ensuring accountability and participation from all system participants.
6. Presentation and Communication: Professional demeanor with the ability to confidently present material in an efficient and understandable manner to various audiences.
7. Business Acumen: Deep understanding of the business’s impact on stakeholders and the ability to reflect these unique perspectives in training materials.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5–7 years of experience leading learning and development strategies, preferably within the real estate or finance industry.
• Proven track record of developing and implementing successful training programs.
• Experience with learning management systems (LMS) and e-learning platforms; proficiency with Trainual is a plus.
• Certification in Learning and Development is preferred.

Benefits

• Competitive base salary: Full-time salaried position: $85,000 - $100,000 per year

• Comprehensive benefits including 401k with company matching.
• Access to company profit sharing.
• Access to company carried interest program.
• Wellness benefits including company paid health, vision, dental, short-term disability, and life insurance.
• In house performance coaching.
• Unlimited PTO.
• Reimbursements for phone, transportation, and entertainment, and more through an innovative cafeteria benefits plan.