Lead Technical Writer

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running.  

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being recognized as the Leader in Forrester’s “The Forrester Wave™: SaaS Recurring Billing Solutions,” earning the highest overall rating in the MGI 360™ Ratings Report for Agile Billing, ranked as the Overall Leader and an “Exemplary Vendor” in Ventana Research’s Subscription Management Value Index report, and positioned as the Leader in Quadrant Knowledge Solutions SPARK Matrix™ Report for Subscription and Billing Management. We were also honored by Best in Biz Awards for the fourth consecutive year and by SIIA as the Best Subscription Billing Solution in the 2023 CODiE awards. To learn more about us, visit billingplatform.com.

Role Overview: Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product documents, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material.  Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users understand the product and, most importantly, helps them achieve their business goals and tasks with the product.

Responsibilities:

• Design, write, and maintain technical documentation related to the BillingPlatform SaaS application for customers and internal stakeholders
• Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it
• Create and maintain sample product configurations that assist in educating users 
• Edit, proofread, and improve documents written by others and coach non-writers on how to improve writing skills
• Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders
• Mentor and directly supervise a small, geographically dispersed team of technical writers
• Manage and improve processes that drive technical documentation creation
• Administer tools used in the technical documentation process

Requirements

• Bachelor's degree in Writing, Accounting, or a related field
• 4+ years of experience in technical writing, with a focus on clear and concise communication
• Experience in accounting, billing, or a related industry is preferred.
• Proven ability to design, implement, and manage information architectures, enabling both business and technical audiences to easily access the information they need
• Strong writing and organizational skills, with a demonstrated ability to translate complex technical concepts into clear, user-friendly documentation
• Excellent communication and collaboration skills, with experience working effectively alongside cross-functional teams, particularly in billing, accounting, finance, or payments
• A strong desire to grow into a leadership or management role
• Preferred experience with Agile development methodologies, particularly working alongside engineering teams to produce timely, accurate software documentation
• Familiarity with common technical writing tools and software is a plus.
• Ideally able to work out of our Denver Tech Center office a few days a week.

Benefits

• Be part of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The base salary range for this position is $90,000 - $110,000 per year, depending on job-related knowledge, skills, experience, and market location. Additionally, there is potential for bonus compensation, providing further opportunity for financial growth based on individual and company performance. Salary information is provided per state regulations in CA, CO, CT, MD, NV, NY, RI, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.