Implementation Manager

You in The Role and on The Team: In this role, you are a highly motivated Implementation Project Manager who is interested in joining our team.   You will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers. You have an extensive background in building customer relationships to successfully deploy technical solution through the project lifecycle. 

A Day in the Life at Prime Robotics

• Manage customer relationships both existing and new. 
• Create Project plans for the deployment of warehouse automation solutions,
• Use project management methods to organize and make progress
• Work with the team to manage risks such as technical, project, relationship and others that might impact the realization of the customer’s or Prime’s business case
• Link delivery to strategy, balancing these perspectives and helping others do so as well
• Understand business value of technology and be able to draft or update business cases
• Apply technical project management including experience managing launch readiness and transition to support.

• Identify, document and analyze value streams related to robotics as a service and automation implementation
• Create use case, value stream, process and other diagrams to describe system interaction and behavior.
• Assess business needs and technical requirements
• Analyze options and make recommendations
• Manage and /or perform user acceptance testing, verification and validation

• Learn Prime’s robot control system and robot functionality becoming an expert in the use of our system over time
• Understand the customer and business context and how to link implementation and support efforts to account for these
• Experience providing support and coordinating support response on customer requests and issues.
• Build trusted customer and internal relationships
• Act as the voice of the customer in implementations and support
• Perform functional support and partner with technical support and engineering for tier 2 support delivery
• Use support management software

Requirements

Key success factors

• You thrive when you’re in service to others
• You LOVE Robots and technology and are part of the technical tribe!
• You love systems thinking and thrive by understanding how it all fits together to work- you have a curious mind! 
• Excellent communication skills to effectively interact with customers and internal teams
• Ability to drive progress and build relationships to succeed in ambiguous situations
• Proactive and self-motivated with the ability to work independently and adapt to changing situations.
• Familiarity with complex software and hardware systems gained through work experience.
• Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.
• Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.
• Good driving record and reliable transportation to and from job locations
• There are physical demands in this job- you should be able to lift up to 50 lbs.
• Willingness to travel to client sites when needed but will be based in Denver travel expected approximately 30% of the time.

Nice to have:

• Prior experience with logistics, supply chain and/or Warehouse Management System (WMS) software is a valuable asset.
• Experience in automation, robotics, robot-process-automation (RPA)
• Familiarity with support models, methods, and tools
• Experience with Jira, Confluence, MS Teams
• Prior experience in implementation,

One more thing: Not sure you meet all the qualifications? Apply anyway! We don’t hire off key words. We hire real people who have experience and skills we want to hear about. This could be your dream job, but you won’t know unless you apply.

The Location: 1597 Cole Blvd Lakewood, CO 80401 THIS IS IN OFFICE ROLE! 

The Salary: $90,000-130,000

The People: We consider our people at Prime Robotics to be the strength of our company. Prime Robotics is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s automation needs.

The Benefits:

We take care of our team and provide great benefits:

• Medical, dental, and insurance coverage to support your well-being.
• Vacation and sick leave for maintaining a healthy work-life balance.
• Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
• A culture of innovation, providing an environment ripe for personal and professional development.

The Process: 

1. You find this posting
2. It piques your interest
3. You tell us you’re interested (apply, email, scream from rooftop)
4. We set up time to talk further about this amazing opportunity
5. You meet the team in person and via Zoom
6. You take the job and tell everyone how amazing your life has become
7. You refer your friends, and they join the fun       

The Advice: Don’t ignore this opportunity. If nothing else, it will teach you the type of company you need to look for.

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. 

Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.