Customer Service Representative

Innermountain Distributing is seeking a dedicated and energetic Customer Service Representative to join our dynamic retail team. As a vital part of our organization, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will be instrumental in building strong relationships with our clientele, ensuring that their inquiries and concerns are addressed promptly and efficiently. In this fast-paced environment, you will manage a variety of customer interactions, assisting with order placements, resolving issues, and providing product information, all while maintaining our company's high standards of service. Your ability to communicate effectively and empathetically will be crucial in enhancing the customer experience and fostering loyalty. This position not only allows for the development of your customer service skills, but also offers opportunities for growth within our company. If you are passionate about helping customers and thrive in a retail setting, we encourage you to apply and become a part of our team at Innermountain Distributing where your contributions will make a difference in the lives of our customers.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and providing relevant information.
• Process customer orders and returns efficiently and accurately.
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Maintain an in-depth knowledge of our products to offer excellent support and recommendations.
• Record customer interactions and feedback in our systems for future reference.
• Collaborate with team members to improve service delivery and customer experiences.
• Stay updated on promotions, policies, and product changes to effectively assist customers.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in customer service or retail environment, preferably in a fast-paced setting.
• Excellent verbal and written communication skills, with strong listening abilities.
• Strong problem-solving skills, with a focus on customer-centric solutions.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using computer systems and software programs for order entry and customer management.
• Flexibility to work evenings, weekends, and holidays as needed, to meet business needs.