Activities Coordinator - Resident Services

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, health and wellness benefits, work-life balance, and flexible schedules.

We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.  

OVERALL JOB OBJECTIVE:

Under general supervision, the Activities Coordinator implements activities programs at BHP’s housing sites. The Activities Coordinator plans, organizes, and implements activities to promote social interaction, physical health, mental stimulation, and help promote healthy communities. The populations served are people living independently and include people with special needs such as seniors, people with disabilities, people who have experienced homelessness, and families. Responsibilities include conducting research to determine resident interests; partnering with organizations and volunteers to provide onsite activities, promoting resident involvement in community development and supporting resident leadership.

ESSENTIAL JOB FUNCTIONS:

1. Activities Planning and Coordination

• Collaborate with staff, residents, community partners, and volunteers to develop a comprehensive activities program that aligns with residents’ interests and preferences.
• Plan, organize, and implement a diverse range of activities, including exercise classes, arts and crafts sessions, educational workshops, safety seminars, cultural events, outings, and entertainment programs.
• Ensure activities are inclusive and cater to the varying abilities and interests of residents.

2. Engagement and Participation

• Build relationships with residents to understand their preferences, needs, and feedback regarding the activities program.
• Promote resident engagement and participation in activities through effective communication, encouragement, and enthusiasm.
• Create and maintain marketing materials and calendars to promote resident engagement.

3. Volunteer Coordination

• Recruit, train, and supervise activity assistants or volunteers to support in organizing and running programs.
• Develop resident leadership as a source of volunteer support.
• Delegate tasks and responsibilities effectively to ensure smooth execution of activities.
• Provide ongoing feedback and support to staff to enhance their performance.

4. Resource Management

• Coordinate logistics such as venue booking, equipment setup, and transportation.
• Manage resources efficiently, including budgets, supplies, equipment, and external vendors or performers for special events.
• Maintain accurate records of expenses, attendance, and feedback to assess the effectiveness of activities and make necessary adjustments.

5. Collaboration and Communication

• Collaborate with other staff members, residents, volunteers, and external stakeholders to support the activities program and enhance the overall resident experience.
• Communicate regularly with residents and staff to keep them informed about upcoming activities, events, and any changes to the schedule.
• Solicit input and suggestions from residents and incorporate their ideas into the activities program whenever possible.

6. Safety and Well-being

• Prioritize the safety and well-being of residents during all activities and outings, ensuring that appropriate precautions are taken to prevent accidents or injuries.
• Stay informed about relevant health and safety guidelines, particularly regarding seniors’ specific needs and limitations.
• Identify residents in need of supportive services and refer them to a BHP Resident Services Coordinator.

7. Continuous Improvement

• Evaluate the effectiveness of the activities program on an ongoing basis, based on feedback from residents, attendance, and outcomes for each activity or event.
• Use feedback and data to continuously improve and refine activity offerings.
• Stay updated on the trends and best practices in senior care and activities programming, incorporating innovative ideas and innovations into the program as appropriate.

8. Represent BHP through participation in professional organizations, meetings, and public speaking events.

9. Perform related duties as required by management to meet the needs of BHP.

10. Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.

11.   Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.

12.   Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

BHP is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.

COMPETENCIES:

Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.

Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.

Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.

Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.

Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.

Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers. 

Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy.

Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.

REQUIRED QUALIFICATIONS:

Bachelor’s degree or two or more years’ experience in activities coordination and/or human services or equivalent. Knowledge of community resources and ability to foster positive relationships with community partners. Knowledge of and/or experience working with individuals with special needs such as people with disabilities, people who have experienced homelessness, and/or seniors. Demonstrated time management and organizational skills. Excellent communication and interpersonal skills, with compassionate and patient demeanor. Understanding of the physical, emotional, and cognitive challenges faced by older adults, along with addressing those challenges through activities and programs. Knowledge of and use of good customer service skills. Ability to work independently and to assume responsibility for completion of complex workload without close supervision. Familiarity with computer programs, such as Word, Excel, Outlook, and ability to create marketing materials. Valid Colorado driver’s license and an acceptable motor vehicle record. Acceptable background information, including criminal history.

DESIRED QUALIFICATIONS: 

Bachelor's degree in social work or degree in gerontology, psychobiology, counseling, or related field.  Demonstrated ability to advocate, organize, problem-solve, and provide results in a professional environment. Knowledge of community building principles and processes. Spanish proficiency.

HIRING RANGE: $21 - $26/hour DOQ

Applications will be accepted through May 31st 2024.

WHAT IT'S LIKE TO WORK WITH US:

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Long term disability
• 13 paid holidays per year plus vacation and sick leave
• Five paid Summer Fridays off
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

WORKING CONDITIONS:

Physical Demands: This position works at housing sites and occasionally in an office setting. At housing sites there may be an occasional need to lift up to 10 pounds and to work in inclement weather. This position may involve some travel between the BHP central office and housing sites. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording, and interpreting information; speech communication and hearing to maintain communication with employees and residents.

Work Environment: At housing sites, throughout the city of Boulder, you may on occasion encounter fumes and/or loud noise. Works in a clean, comfortable environment in the office. 

Equipment Used: Frequently uses standard office equipment including personal computers, calculators, printers, fax and copy machines.

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.