Accounts Receivable Specialist - Peaksware

Company Information

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music. 

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As Accounts Receivable Specialist, you are passionate about customer service. This position has a direct impact on our customer relationships as well as supports the accounting, sales and customer service teams. We are looking for someone who is positive, goal oriented, outcome focused and results driven.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

You will sit directly with the Accounting team, work in close collaboration with Accounting, Sales and Customer Service teams, and report to the Manager of Accounts Receivable. 

Core Functions: 

• Bill sales orders according to deadlines and billing schedules.
• Research the validity of supporting documentation of sales orders, including purchase orders and sales tax exemption documents.
• Process daily receipts ensuring prompt and accurate posting of payments to customer accounts; credit cards, checks, lockbox, ACH, and wire payments.
• Ensure accurate customer account balances and reconcile account discrepancies.
• Send dealer statement emails semi-monthly.
• Work with the sales team to credit and rebill invoices in specific circumstances.
• Assist in tracking, researching, reconciling and communicating customer chargebacks.
• Communicate with customers via phone and email regarding past due balances and payment questions.
• Partner with sales and customer service teams regarding customer billing issues.
• Complete special projects as assigned by management.
• Perform other duties as assigned.

Requirements

Required Qualifications: 

• 3+ years of experience in an accounts receivable, billing, or related role.
• Proficiency in accounting software and ERP systems as well as Microsoft Excel. Prior experience using NetSuite is strongly preferred.
• Experience processing various payment methods, including credit cards, checks, ACH, and wire transfers.
• Strong communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
• Problem-solving skills to investigate account discrepancies, chargebacks, and billing issues.
• Strong problem-solving and analytical skills, with the ability to troubleshoot issues and identify process improvements or automation opportunities.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Quick learner with a proactive mindset, eager to adopt new technologies and take initiative.
• Strong communication and interpersonal skills, with the ability to collaborate in a team-oriented environment and provide empathetic customer service.

Desired Qualifications:

• Bachelor’s Degree from an accredited university
  

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Benefits

Compensation:

Peaksware/MakeMusic is committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $18.89-$31.49. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

This role is eligible for variable compensation, including bonus.

Benefits and Perks

Health

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Parental Leave
• Teladoc
• Employee Assistance Program (EAP)
• Additional coverage options such as accident and critical illness insurance and hospital indemnity

Disability and Life

• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Company-paid Basic Life Insurance and AD&D
• Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child

Additional

• 401(K)
• 401(K) Matching
• Pet Insurance
• 9 paid holidays annually and unlimited Flexible Time Off (FTO)
• Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility
• Employee only access to on-site locker rooms and showers
• Employee only access to secure, indoor bike storage
• Access to our onsite Music Studio
• An assortment of “grab’n go” fruit and snacks as well as on tap cold brew, kombucha, and beer.
• Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas.
• Access to e-bikes available exclusively to Peaksware employees
• Significant investment in resources for employee growth and development
• Corporate discounts on select gym memberships and top brand gear
• Flexible work schedule in a culture of trust

Please contact careers@peaksware.com if you require a reasonable accommodation to review our website or to apply online.

Work Environment:

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Travel:

Willingness and ability to travel up to 15% of the time. Anticipated travel to include internal company events, meetings and training as well as customer events, trade shows and customer visits.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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