Account Management Operations Coordinator

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Account Management Operations Coordinator will help the Account Management organization run more effectively and efficiently through process analysis, assisting in day-to-day operations, and perform other ad-hoc projects. This position will help drive the business forward by providing recommendations on ways to optimize our operations.

What You Will Do…

• Support Account Management in day-to-day operations
• Partner with Operations leaders to produce Salesforce reports that improve business processes and decision-making
• Provide analysis of operational reporting data
• Monitor inbound Salesforce case queue and assign to Account Managers
• Create and assign project cases for Account Managers
• Collaborate with Operational leaders to improve processes and customer retention/growth
• Curate and revise written business processes and train Account Managers as updates are made
• Analyze churn data for completion and create monthly presentations for Leadership
• Work closely with Salesforce Business Systems and Data Platform groups to optimize platform usage
• Collaborate with the Salesforce Business Systems team to test changes prior to release
• Analyze customer data for completion
• Assist Enterprise Account Managers with monthly customer data
• Analyze Finance recommendations on past-due accounts
• Assist with inbound credit card update cases
  

Requirements

Our Ideal Candidate Will Have…

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
• 1-2 years' experience with Salesforce and Salesforce reporting required
• Independent worker and analytical thinker
• Ability to conduct research and resolve problems
• Strong organization skills and attention to detail
• Ability to manage multiple projects simultaneously
• Positive, can-do attitude with strong work ethic
• Excellent written and verbal communication skills
• Ability to collaborate across company teams
  

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$55,000 - $60,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.