US Pop-up Manager

OVERVIEW

"Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for a creative, organized and agile talent, who shares our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking an entrepreneurial self-starter who is comfortable working independently and across time zones and cultures to bring the Sézane magic to the States.

We are looking for a US Pop-up Manager to lead and support the openings of new pop-ups (temporary retail boutiques) across the U.S.  This person will be responsible both for the store operations and for the team, in order to bring the unique Sézane experience to all our clients abroad.

RESPONSIBILITIES

Team:

• Recruit and build a team to fulfill all the positions available during the whole length of the pop-up.
• Lead the onboarding of the team and be the main point of reference of training.
• Lead training sessions relating to new product releases and new processes.
• Monitor individual performance of each team member and deliver feedback on a weekly basis
• Develop the professional skills of the team and define their actions plans.

Operations:

• Responsible for overseeing all the daily operations of the pop-up from management to back and front of house in coordination with the HQ team
• Management includes the monthly schedule of the team, daily reports, weekly reports, interviews, monthly reviews, responsible for the online and offline presence (google business, email address of the shop, RSVP invitations), KPIs.
• Back of house operations include product delivery, inventory management, supply orders, warehouse returns.
• Front house operations include in-store animations, marketing operations and events coordination with HQ, indoor and outdoor decor, visual merchandising and customer experience.

Image & Marketing:

• Always maintain the image and standards of the brand, in accordance with the HQ expectations
• Implement in-store installations of new collections according to guidelines.
• Coordinate with HQ to build a 360° marketing plan for the duration of the pop-ups

Customer Service:

• Behave as a brand ambassador and ensure the client experience is consistently best-in-class.
• Sustain and promote the culture of the brand.
• Assure the acquisition, development and retention of clients.

Requirements

Passionate about retail, you want to satisfy your customers through your sense of service and your generosity.

Strong preference for you to live in Los Angeles when you are not traveling to a pop-up.

Ability to travel up to 70% of your time, inclusive of multi-month stays depending on the duration of the pop-ups.

Through your posture and your proactivity, you are a conductor in the field and like to lead your team by example. You are good at supporting and developing your employees to guarantee optimal customer service.

We are looking for an agile person, with a sparkling and dynamic personality to carry out all these missions.