Technical Services Representative

Job Description

Job Title:         Technical Service Representative      

Name:                         

FLSA:             Non-Exempt                                                   Revision Date: 07/29/2024

Reports to:      Director of Technical Services & Engineering

                                                                                                                                                                                ________

General Summary:    

At the direction of our Technical Services Management Team, the Technical Service Representative provides water, wastewater and process water compliance services and operations to our clientele.  The scope of this work includes but is not limited to water quality sampling, sensor and equipment calibration, chemical pump maintenance, small package deliveries and new system installation and support

Heritage Systems, Inc. is a family-owned business incorporated in Napa, CA in 1998.  Currently our service footprint is mainly in Napa, Sonoma and Mendocino counties.  We pride ourselves in the development and growth of our employees with the goal of promoting from within our existing employee pool.  Your base duties and responsibilities are outlined below, but we recommend you familiarize yourself with all aspects of our company operations and build your skill-set to provide depth and expertise in our other departments.   Our goal for this entry level position is to gain competency and expertise in our field and grow within our company.

Essential Duties and Responsibilities

·            This position will be assigned a territory with 30-50 customers and will conduct service on wastewater, potable water and process water systems. 

·            Responsible for cleaning and calibrating electronic equipment/ sensors located at customer locations

·            Collect all compliance samples associated with assigned clients at intervals prescribed by client, HSI Management and compliance requirements.

·            Responsible for maintenance and repair of chemical pumps, hoses, piping, low voltage wiring and other equipment located in the field and at the corporate offices.

·            Maintain adequate supplies in your assigned field service vehicle and in inventory at the corporate office.

·            Service customer process water-closed loop and cooling water and wastewater treatment applications.

·            Ensure that pumps and controllers are programmed and communicating properly, and that reliable HSI installations and systems are functioning as intended and designed.

·            Generate field service reports after each site visit and issue to client contact list.

·            Provides routine and pre-emptive maintenance services

·            Conduct sampling at the direction of the Technical Services Management and Chain of Custody forms.

·            Responsible for installation and construction of infrastructure, at the direction of the Operations Manager to support company’s products and services.  These skills include trenching, power tool use, PVC pipe and conduit installations, control equipment installation and general construction tasks.

·            Logs data into the log sheets/spreadsheet on a weekly basis.

·            Update and maintains client service tracking forms.  Add new items, delete non-applicable items and work with HSI compliance reporting team.

·            Check lab results and Data Graphs frequently to catch discrepancies and errors and get an idea for trends and system performance.

·            Constantly build and maintain client relationships and call and contact frequency.

·            Obtain and Maintain Grade 2 State Potable Water license certifications in both Treatment and Distribution.

 Work Environment

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job. Subject to change at the discretion of management.

Performance Review Basis:

Technical Service Representative will be reviewed and evaluated by supervisor on an annual basis.   Performance will be judged based on the ability to carry out the functions of the position as described in Essential Duties and Responsibilities.

Accepted By:                                                                            Date:                                       

Approved By:                                                                           Date:                                      

Requirements

Qualifications and Job Requirements

1. Clean driving record as this role will have a company vehicle and spend 70-90% of their time in the field at our client locations
2. Basic computer skills: email, typing and data entry into company laptop
3. Able to lift 50 pounds without issue
4. Self-starter/ Self-sufficient
5. Takes direction well and collaborates closely with customers, teammates and coworkers

Benefits

Health, Dental, Vision, Term Life, 401K, Accrued Vacation and Paid Sick time.

Employee will be provided with company vehicle, laptop, cell phone and gas card.