Technical Project Manager (IT Infrastructure)

Who We Are:

We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company.

Job Description

ICE Consulting is seeking a talented Project Manager to join our Team. This role will manage the implementation of a modern enterprise solution to replace multiple siloed legacy systems. This individual will provide leadership to the project team and be the primary liaison between ICE Consulting and its clients. Additionally, this individual will be responsible for overall coordination, status reporting to multiple levels of stakeholders and stability of project-oriented work efforts, establishing and implementing industry standard project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.

Primary Position Tasks:

• Manage projects throughout entire execution to ensure success as defined by scope, budget, timeline and adheres to high quality standards, and meets customer expectations
• Assist in the development of comprehensive project plans that combine customer requirements and company goals.
• Responsible for overall coordination, status reporting to multiple levels of stakeholders during all project phases, from initial development through implementation
• Monitor project progress continuously against milestones and deliverables
• Communicate proactively with all involved team members to identify problems, create solutions and improve processes
• Understand the economics of the project and provide cost benefit and/or return on investment information
• Review proposed changes to the project plan, and schedule/coordinate meetings with appropriate team members to approve and implement approved changes
• Oversee the purchase and delivery of resources and materials as needed before and during the project by working with the customer, team members, team managers and in-house accounting

Requirements

Experience Requirements:

• Minimum of five (5) years of demonstrated full-time experience in project management
• At least three (3) years of the project management experience in a lead project manager role
• Experience w/ ticketing & quotation Apps i.e., ServiceNow, Connect Wise and QuoteWerks or similar
• Experience with scheduling resources, Technical Support.
• Proficient w/MS Office Suite, Project, Visio, Excel, PP, Outlook and Intranet
• Excellent organizational skills, multi-task and prioritize in a fast-paced office environment
• Strong team leadership abilities
• Excellent problem-solving skills

Nice to Have

• Proven track record of building/maintaining client relationships
• Ability to mentor / “coach up” team members
• Strong Data, CRM, Cloud or Digital project experience
• Strong Process Transformation, Change/Org Transformation or Technology project experience
• Demonstrated Adaptability - Ability to drive forward in ambiguous environments
• Experience working in regulated industries (E.g., Fin Serv, Healthcare, Life Sciences)
• Project Management Professional (PMP)

• Experience managing Managed Services projects

Education:

• Bachelor’s Degree or equivalent