Systems Support Analyst I

Welcome to San Diego International Airport, where our purpose is to create an exceptional airport experience for the community and the world.  We embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals.

Here, you’ll find a workplace culture that thrives on diversity and shared mindsets of collaboration, empathy, inclusivity, thoughtful decision-making, listening, and believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today.

The Information & Technology Services Department is looking for a proactive individual with demonstrated technical skills in a Systems Support Analyst I role. If selected, you will be responsible for supporting computing systems, operations support systems, and network administration functions for Authority computer/enterprise servers and network operating system platforms, including:

• Support PC system performance and data integrity in collaboration with server analysts and network analysts, consulting with end users as needed and maintaining accurate asset inventories.

• Coordinate equipment installation, repair, warranty maintenance, decommissioning, and service contracts, following established processes for acquiring necessary systems, parts, and services.

• Participate in product analysis and selection, prepare reports, track software licensure, and manage multi-function printer units.

• Provide technical support for Authority desktop phone systems, cell phones, and maintain technical documentation.

Competencies:

1. Leveraging Technology – Effective use of electronic information and associated systems.

2. Project Management Skills – Competently determines processes to achieve project strategy; verifies project efficiency and collaboration to ensure timely completion.

3. Problem-Solving/Agility Skills – Completes review of situation or factor and collaboratively generates alternative or solution, readily adapts behavior or new work methods for evolving and unexpected situations and obstacles.

4. Change Management – Identifies and implements available tools, techniques, and behaviors necessary to support change efforts that require the adoption and realization of change to achieve business outcomes and initiatives; adapts to evolving situations and effectively addresses resistances and concerns.

5. Leadership & Influencing Skills – Motivates others through relationship, expectations and approach; develops others, recognizes achievements and completes work objectives, gains others support for ideas, proposals, projects and solutions.

6. Knowledge Application – Proficiently interprets and applies current local, state and federal regulations, monitors processes and develops framework for implementation and improvement.

7. Communication: To proficiently and tactfully exchange and interpret information verbally and in writing, facilitate, persuade and complete presentations.

8. Relationship Management – Cultivates interpersonal rapport and trust, both up and down, by exhibiting consistency and reliability; listens for issues or conflicts and coaches others to relevant and meaningful solutions.

Requirements

· Associate degree or technical training, or a major in computer science, management information systems, or a closely related field;

· One year of progressively responsible experience in help desk management

· Equivalent combination of training and experience. 

Preferred Experience & Certificates:

PMP, CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, HDIP (Help Desk Institute Professional), Certified Support Professional.

The hiring salary for this position is $69,675.

Pay range for this position is $59,552 - $95,282

Applications will be accepted through July 25, 2024

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.