Support Specialist II (Cypress, CA)

Method Technologies is calling in reinforcements! If you are ready to work at a company that is growing with new exciting opportunities, then buckle up.

Why we will want to hire you:

• You live in the Southern California area. We are currently only considering local candidates.
• You are ready to work. If you are looking for some laid-back IT job, close this tab out. These aren't the jobs you're looking for.... move along, move along.
• You are an information sponge. You will work on a ridiculous number of different systems/networks/devices/programs so you will need to be ready and fired up to learn.
• You have experience… If you are certified out of your mind and can revamp a network blindfolded, then keep reading. If you know your way around fixing mid-level issues and are a quick learner, then keep reading too.
• You have a good sense of humor. Seriously, no one likes someone who cannot take a joke. Lighten up already, geez.
• You have thick skin. We can sit here and tell you that working here is all roses and dandelions and that we feed you desserts when times are tough, but the reality is this: IT can be stressful. But, we do feed you desserts occasionally too!

What you will be doing:

• You can expect to be in the office working on client requests, learning, and collaborating with other techs remotely.
• At first we will have you working on basic tickets troubleshooting computers, password resets, backup issues, printers (get used to this one), Outlook… you get the picture.
• When you are ready we will get you involved with more advanced requests like new user setups, server issues, network setups, and even scripting.
• You will be corresponding with clients via phone, email, and in person in a professional, yet friendly, manner. But don't be stuffy or act like a robot; you are a human being, act like one.
  

Why you'll want us to hire you:

• The people here are amazing!
• We have been recognized as one of Southern California's top workplaces more than a few times. What up!
• You will learn a ton.
• We offer competitive benefits; 401k, PTO, health insurance, company rewards, and much more.
• You won't be another cog in a corporate machine. Real People, Real IT.

To Apply:

You must have 4-5 years of hands-on IT support experience. We are currently only looking for candidates that have existing IT support experience.

If you meet the requirements, please send us your resume and a well-written cover letter that includes an answer to the following question:

1. Who is your favorite superhero and why?

You MUST include this part to even be considered. If you think we are joking, then try submitting a cover letter without it and see what happens. Spoiler alert: nothing will happen.

If selected, the interview process will consist of a one-way video interview, and two virtual interviews. The entire process takes 2-3 weeks if you make it all the way through to the last interview.

Requirements

• Must have 4-5 years of hands-on IT support experience. We are currently only looking for candidates that have existing IT support experience.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off