Solutions Consultant - Systems Administrator

APPLICANTS MUST BE LOCATED IN THE SAN FRANCISCO BAY AREA.

Members of the Solutions Consultant team are systems administrators and engineers who work closely with each other in delivering IT projects and support to our various clients. Each team member is assigned a few specific clients for which they are the single point of contact for Neetek and is the primary person delivering the work for that client, but other team members can and are engaged regularly for various scenarios such as technical escalation, backup support, larger projects, etc.

Members of the Solutions Consultant team generally work onsite at client office locations in the Bay Area, but occasionally perform remote work for clients while sitting at our headquarters office in San Francisco. Most work is scheduled in advance, but occasionally there are urgent issues that arise that will require either remote assistance or taking an unscheduled trip to a client office location.

Technical environments and sizes at client office locations vary, but most are between 100 to 1,000 users, generally running either MacOS w/G Suite, or PC's with Windows 10/Active Directory w/Office 365 in hybrid mode. Most clients are cloud-first / wireless-first using SSO with Okta, OneLogin, or Azure AD. Most clients also run MDM with Intune, WorkspaceOne, or JAMF. Some clients have on-premises server/storage infrastructures such as AD/Exchange and SQL on VMWare or Hyper-V.

Our scope varies from client to client. Some of our clients don’t have any internal IT staff and rely on us for anything and everything IT related, and some of our clients already have internal IT staff and choose to rely on us just for a specific scope. Either way, our scope also changes over time with any particular client for various reasons, mainly related to client’s staff changes, growth, or right-sizing which all drive change in IT needs.

For some clients we only deliver projects that they don’t have the time or the expertise to handle internally. Other clients rely on us to manage a specific scope in their overall IT environment, for example some of our clients manage their own infrastructure and systems and use us for Help Desk and Desktop Support, while other clients do it the other way around, where they manage their own Help Desk and Desktop Support and we manage their infrastructure and systems.

Key responsibilities

This is a customer facing role, i.e. the Solutions Consultant is the point of contact for our client’s account with us. That said, while this is a technical position, communication and interpersonal skills are the most important requirement and responsibility. Members of the Solutions Consultant team take accountability and responsibility for all aspects of client IT environments.

Delivery mechanism of projects and tasks vary from client to client, but are generally via the use of tools such as Asana, Basecamp, JIRA, ZenDesk, ConnectWise, etc. Client requests for assistance and projects can also be made via email or phone communication as well. Documentation of tasks and projects as well as client communication is also a very important part of our daily work, everything from logging tickets to diagramming technical environments.

Experience Requirements

The ideal candidate must have 5-10 years of overall experience in IT, with some of that experience in small-to-medium sized environments, i.e. companies between 100 and 1,000 employees in size, or IT MSP’s that support such environments. Must have a well-documented and well-rounded background starting with Help Desk and/or Desktop Support and moving up to Systems Administration and/or Network Engineering, but must be able and willing to perform all aspects of IT including Desktop Support for any client at any time on an as-needed basis.

Knowledge and Skill Requirements

The ideal candidate has experience working in all of Technical Environments listed below, must be able to prove a working knowledge with most of the technologies listed below, and also must be able to prove hands-on experience with at least one specific technology in each Technical Environment, or a similar technology:

OS: MacOS, iOS, Windows 10/11 Pro, Windows Server 2019

Cloud Platforms: AWS, GCP, Azure

Messaging: Google Workspace, Office 365/Outlook, Slack, Mimecast

Device Management: InTune, JAMF, WorkspaceONE

Single Sign On: Okta, Azure AD, Google SSO

Virtualization: VMWare vCenter, Hyper-V

Networking: Cisco, Meraki, Juniper

Other Requirements

• This is NOT a work from home, work remotely, or virtual office worker position
• Must be able to work during Business Hours, either 8am-5pm or 9am-6pm 
• Some after-hours and weekend work is required, usually scheduled in advance
• Must have access to a reliable vehicle and possess a valid driver's license, as transportation to various locations is required for this position
• Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run

Benefits

This position is a full-time salaried Neetek employee position.

• Medical/Dental/Vision Insurance: Employee chooses Kaiser or PPO Medical Plans, Delta Dental and VSP. Neetek pre-tax subsidy 80% for employee, 50% for employee’s spouse and dependents. Eligible the first of month after hire date.
• 401K Plan: Eligible upon hiring. 100% match of the first 4% employee contribution. No vesting period for employer contributions.
• Competitive Salary: $95K – $120K DOE
• Commuter Benefits
• PTO plus sick time