Showroom Manager - Century City

Blue Nile revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value. At Blue Nile customers come to us for some of the most important moments of their lives. They count on us to provide them with the most premium jewelry and customer experience in the industry. Because of this, we obsess over our customer’s journey from start to finish, ensuring an incredible experience every step of the way. We solve some of the most complicated retail customer challenges in the industry -- everything we sell is inherently unique and a one-of-a-kind product.

At Blue Nile, we are better together. All teams work toward common goals as a diverse, inclusive, and unified team. We set the bar high, speak up, take initiative, and lead with integrity. We work with a bias for action to deliver results by surrounding ourselves with diverse talent who have great potential. Pushing boundaries while treating each other with empathy and respect.

Blue Nile is looking for a passionate and talented Showroom Manager who will lead a team of Luxury Sales Consultants at our retail showroom in the Century City mall in Los Angeles, CA.

Requirements

This is where you come in. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. A Showroom Manager at Blue Nile is outgoing, passionate, helps others, and drives for results. In return for hard work and achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.

Your background:

• 5+ years’ sales experience
• 3+ years’ customer service supervisory/management experience in a sales environment
• Ability to mentor, train and coach employees to successfully deliver the best customer services results

You should have…

• A track record of delivering high level customer care and fostering a consultative sales environment
• Expertise managing costs and meeting company goals and metrics
• Excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures
• Excellent active listening skills and the capability to provide both positive and constructive feedback to team members
• Experience in recruiting, hiring, and training a team of sales consultants
• Strong attention to detail and high integrity in interactions with customers and staff
• Experience in cultivating and maintaining cross-functional relationships with leadership and other business units
• An analytical mind to report meaningful information about business trends and provide data-driven solutions
• A high degree of professionalism, integrity, and objectivity; ability to handle confidential matters with discretion
• A passionate customer service focus
• Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• The ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously
• The availability to work flexible work hours, including weekends and holidays

And everyone you work with should describe you as:

• Accountable and honest
• Adaptable and agile
• Passionate and positive with a “can do” attitude

And you should be motivated by:

• Learning new things and taking the initiative to seek further knowledge or skills
• Working in a lean, results-oriented environment, where you’ll be expected to do more, take on more, and achieve more every year
• Having fun in an environment high on transparency, open to new approaches and without a ton of structure

Benefits

The salary range for this job is $83,060 - $124,590. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.