Service Advisor

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Primary point of customer contact for service at MCI.  Greets customers on arrival and ensures customer is comfortable. Prepares repair order for in-processing of coach.  Ensures customer is always informed as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes repair order and delivers completed coach to customer.  Also attempts to up-sell where possible.  Administers warranty claims.

WHAT YOU WILL DO:

• Greets customer and process check-in paperwork ensuring customer is always comfortable.
• Communicates with the customer, in person or on the phone, on status of estimate, changes and up-selling.
• Opens, changes, and closes repair orders.
• Administers and determine warranty claims.  Advises customers.
• Formalizes all estimates from the shop for presentation to the customer.

Salary: $82,000 - $85,698

WHAT YOU NEED TO BE SUCCESSFULL:

• 5 years service operations and customer service preferably in automobile dealership in a service writer role.
• Strong organizational and PC skills.  
• Basic knowledge of motor coach repair.
• High School diploma required.

WHY JOIN OUR TEAM:

• Eligible for benefits on first day of employment!
• 401k
• Health, dental, and vision coverage
• Life insurance
• Paid holidays
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development through a variety of initiatives

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

ABOUT NFI GROUP:

Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.

With 8,000 team members in ten countries, NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base of over 105,000 buses and coaches around the world. NFI common shares are traded on the Toronto Stock Exchange under the symbol NFI. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, and www.nfi.parts.