Senior Systems/Network Administrator

Synergex has more than 45 years of experience supporting and enabling Fortune 100 companies to small businesses in a global marketplace. Synergex customers keep the world running and commerce flowing. Many are world leaders in their industries, with the help of their forward-looking IT. Every day, millions of users interact with systems built on or managed by Synergex solutions: in banking, e-commerce, global logistics, manufacturing, healthcare, hospitality, and many more industries. 

Through our expert consulting services, our ever-evolving suite of comprehensive products, and our top-notch developer support, Synergex ensures every customer has the tools and support needed to take their business to the next level. This success relies on a robust IT infrastructure that we are improving by coordinating with development and aligning with modern best practices. Our modern IT infrastructure approach will empower our team to deliver products and services that meet evolving industry security compliance requirements, ensuring we continue to fulfill our customers' needs – and that's where you come in. Are you ready? 

If so, we are looking for a Senior Systems/Network Administrator who will: 

• Install, configure, and maintain server hardware and software, monitor server performance, and troubleshoot issues to ensure maximum uptime  

• Install, configure, troubleshoot, and support operating systems (e.g., Windows Server, Linux) 

• Maintain systems to apply security patches and software updates  

• Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications 

• Implement and manage data backup and recovery processes  

• Test and validate backup systems to ensure data integrity  

• Research hardware and software and recommend new acquisitions 

• Interface with vendors to obtain and install software and peripherals 

• Maintain compliance with software licensing procedures and policies 

• Maintain software and hardware inventory 

• Maintain asset and software license records 

• Create and maintain documentation for system configurations, procedures, and troubleshooting guides 

• Design, implement, and manage network infrastructure, including routers, switches, firewalls, and VPNs 

• Monitor network performance and address connectivity issues  

• Implement and enforce security measures to protect systems and data and conduct security audits and address vulnerabilities  

• Maintain monitoring and mitigation for security threats 

• Collaborate with development teams to understand requirements for the application infrastructure and to ensure the IDP is capable of handling the needs of the applications over time 

• Ensure the IDP supports automated collection of SOC2 compliance evidence 

• Investigate and resolve IDP issues as quickly as possible to minimize impact 

• Use ServiceDesk Plus to manage support requests and activities 

• Ensure satisfactory response time for employee “help desk” support 

• Oversee training of staff in use of new equipment and software 

Requirements

The Need-To-Haves: 

• 5+ years experience working in an IT role, with increasing levels of responsibility 

• Experience working with a development team 

• Experience managing public or private cloud environments 

• An understanding of security measures needed to protect systems and data 

• Knowledge of software license compliance 

• A high degree of problem-solving skills in order to meet established quality and accuracy standards 

• Skills to handle multiple, simultaneous projects and handle work interruptions  

• A proven track record showing initiative, drive, and self-discipline 

• Clear, effective written and verbal communication skills 

• Ability to effectively manage time to meet commitments 

The Nice-To-Haves: 

• A Bachelor’s Degree in Technology or Computer Science  

• High proficiency with Windows server and desktop operating systems 

• Experience with Microsoft Office 365, virtualization, PowerShell, Terraform, Intune, virtualization, automated backup software 

• Experience with ZTNA networking principles  

• Experience conducting security audits  

• Experience with Help Desk and Asset Management systems (ServiceDesk Plus preferred) 

Benefits

What Makes Synergex Awesome? 

• Hybrid work environment 

• A positive, vibrant culture that celebrates initiative and promotes creativity and autonomy 

• Support for continuing education and professional development 

• Access to employer-sponsored wellness programs 

• A comprehensive benefits package including: 

• Comprehensive health plan that includes medical, dental, and vision insurance 

• Employer-matched 401K 

• 13 paid holidays 

• 15 vacation days (to start) 

The salary range for this position is $80,000 - $120,000.