Senior Manager, Client Services (Bilingual - Eng/Spanish)

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.  

The Senior Manager, Client Services (Bilingual - Eng/Spanish) is an integral position on Wasserman’s Experiential Team, responsible for the successful delivery of agency projects, from brief to execution. This individual will ensure that all of the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

General:

• Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.

• Multitasks and prioritizes own work, while also coordinating with others to meet deadlines and project milestones.
• Strategically plans workflows based upon deliverables. Understands the nuances of how certain tasks affect others, and prioritizes those items in order to keep projects moving along.
• Able to efficiently and effectively move information around the project to keep team on track.
• Operates in an organized manner, even under tight deadlines.
• Manage day-to-day client relationships, establish credibility and anticipate client needs
• Balances workload of multiple projects, overseeing up to 3 activations at once.
• Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
• Ensure projects are correctly budgeted for and meet expected financial targets
• Develop, manage and reconcile project budgets of $500K-$1.5M
• Understand the landscape for each client’s business/sector as well as the context for their investments
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Troubleshoot and creative problem solve throughout projects with production and creative teams
• Follow all project processes and procedures to uphold quality standards
• Ensure consistent positive working relationships between departments and other Wasserman Experience team members
• Has experience in multi-cultural marketing campaign
• Experience in and/or passion for music and/or soccer is a plus

Requirements

• Minimum of a Bachelor's Degree
• 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
• Possess exceptional written and oral communication skills
• Capable of navigating tough issues and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they arise and develop a solution as needed
• Must be comfortable working as an integral part of a team environment
• Continuously demonstrates solution-oriented mentality. Adapts easily to problems
• Focused and strong-minded with an ambition to help grow the company
• Lead and inspire other team members and generate positive morale
• Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Strong attention to detail and highly organized
• Fluent in English and Spanish

Benefits

Base salary: $60,000-$87,500+ plus bonus potential.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each hire.