Senior GSOC Operator

Control Risks is seeking a Senior GSOC Operator to support a major tech client of ours. The Senior GSOC Operator will play a pivotal role in working with our client’s Global Security Operations Center (GSOC) team and optimizing its function. You will act as a trusted advisor, collaborating closely with the GSOC team to develop an industry-leading security operations center program. While building strong relationships with cross-functional teams within the client environment, the Senior GSOC Operator will also support the day-to-day functions of the GSOC.

This role will work the client's day shift, which covers: Sunday to Thursday 6:00 AM - 2:30 PM PT

Responsibilities include, but are not limited to:

• Serve as a subject-matter expert regarding the GSOC’s daily operations and security procedures and act as an on-the-ground leader for Operators. ​
• Ensure consistency from Operators in day-to-day operations related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response. ​
• Support the GSOC Manager on initiatives and tasks required in the day-to-day operations of the GSOC. ​
• Assist GSOC Manager in the development of SOPs related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response. ​
• Guide Operators in the effective monitoring of the client's assets and executive residences as well as its personnel, guests and others while at client sites.​
• Oversee capable response to incidents and requests for assistance from global client community, including business travelers.​
• Provide guidance and edits around tactical intelligence reports and security plans developed by the Operators. ​
• Develop emergency communications, tactical intelligence reports, security plans and templates to support these tasks with minimal oversight. ​
• During times of emergency incidents, VIP visits, client events and other high-traffic incidents, provide active assistance and support to Operators. ​
• Guide comprehensive incident management response metrics tracking system.​
• Utilize the client's mass communication systems to notify employees during emergency events.​
• Supervise and coordinate cross-functional stakeholder engagement in a wide variety of areas including in emergency and crisis situations.​
• Support effective dispatching and monitoring of the security guard force by the GSOC team.​
• Perform various safety and security tasks, as directed by client management.​

Requirements

• Bachelor’s degree in history, political science, criminal justice or related areas of study or equivalent work experience.​
• Two-to-three years of experience working in a GSOC, Security Operations or a similar role. ​
• Experienced understanding of security systems.​
• Previous experience working in a security environment as a lead analyst, supervisor or team lead a plus. ​
• Experience designing or operationalizing SOPs, training programs or other standardized documents within a corporate security or GSOC environment. ​
• Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus. ​
• Elevated understanding of how GSOCs operate in conjunction with other security teams in a broader organization. ​
• Ability to communicate effectively with members of client leadership, security stakeholders and client company employees. ​
• Project coordination or management experience. ​
• Strong ability to make quick decisions, gather pertinent information and communicate with security leadership and stakeholders during high-level crisis and emergency incidents in line with SOPs, especially in the absence of the GSOC Manager and client leadership.​
• Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes. ​
• Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting. ​
• Strong written and verbal communication skills, including on the radio and phone.

The base salary range for this position in California is $70,0000-$75,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.