Senior ERP Project Manager and Administrator

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The Senior ERP Project Manager and Administrator is responsible for the administration, maintenance, and support of the organization's Dynamics 365 F&O ERP system while managing related projects and collaborating across departments. This role involves troubleshooting technical issues, managing system upgrades, and overseeing the successful implementation of ERP-related projects. The ERP Project Manager and Administrator bridges internal stakeholders, external consultants, and IT resources to ensure that system solutions align with business needs and that projects are delivered on time. 

Duties and Responsibilities:

• Lead ERP-related projects, including system upgrades, module implementations, and process improvements, from initiation to completion 

• Develop and manage project plans, timelines, and resource allocation, ensuring alignment with business goals and deadlines 
• Utilize project management tools like Jira to track project progress, assign tasks, and communicate effectively with stakeholders 
• Collaborate with IT, developers, and end-users to ensure technical solutions meet business needs and system requirements 
• Regularly update stakeholders on the status of requests, ongoing projects, and any potential risks or delays 
• Plan and execute tasks to meet deadlines, adapting to shifting priorities as needed 
• Prepare and present project reports and documentation to senior management and stakeholders 
• Administer, maintain, and support the Dynamics 365 F&O system, ensuring smooth day-to-day operations 
• Handle incoming requests from stakeholders through the help desk system, ensuring timely and efficient resolution 
• Act as a liaison between internal teams, Dynamics D365 resources, and external consultants to facilitate communication and collaboration 
• Address Level 1 tickets, such as permissions, access issues, and other operational tasks, by making necessary changes within Dynamics D365 F&O 
• Manage code deployments across multiple instances of Dynamics D365 F&O in collaboration with external suppliers 
• Work with stakeholders to understand their needs and translate them into system specifications for Dynamics 365 F&O 
• Provide training and create user documentation for new system features and processes 
• Provide technical support and troubleshooting for Dynamics 365 F&O, addressing user concerns and system issues. 
• Monitor and maintain system performance, proactively identifying and resolving issues to minimize downtime 
• Ensure data integrity, security, and compliance within the ERP system and across related integrations 
• Stay informed of industry trends and advancements in ERP systems, Azure services, and other relevant technologies to improve functionality 

Requirements

• Bachelor’s Degree in a related field or equivalent experience 

• 6-10 years of experience in ERP system administration, specifically with Dynamics 365 F&O 

• Experience managing ERP-related projects, including system implementations, upgrades, and integrations 

• Proficiency in Dynamics 365 F&O system administration, including security, permissions, and troubleshooting 

• Basic knowledge of Azure services and Azure DevOps 

• Familiarity with Microsoft Office, including Power BI for reporting and analysis 

• Strong project management skills, including experience with Jira, Trello, or MS Project 

• Excellent troubleshooting, communication, and collaboration skills to work with various stakeholders, IT, and external consultants 

Benefits

The starting pay range for this position is $98,000 to $125,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off