Security Advisor

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

SUMMARY

The Proficio Cybersecurity Advisory team is a cross-functional group of security experts responsible for assisting our clients in all stages of the relationship. Advisors will be positioned as a trusted security resource, service specialist, and liaison between the client and Proficio service delivery teams. Security advisors will focus on two key areas: 1. They will work closely with the service delivery teams to ensure successful implementation, deployment, and ongoing service. 2. They will serve as a client-facing technical resource to provide guidance in a number of security-related areas including network monitoring, security policy, risk assessment, gap analyses, and more.

ROLE & RESPONSIBILITIES

• A Security Advisor II is an SME (subject matter expert) in one of our Proficio Services: Risk Based vulnerability Management, Splunk, MEDR, Active Defense, Sentinel, or Firewall management. They take point on customer discussions and tickets specific to their area of specialization, and expand past troubleshooting to consultation and architecture level discussions.

• Build customer loyalty by being a trusted adviser/ Partner with the client and provide problem resolutions, advice, proposals, technical presentations, and other customer communications

• Periodic checkpoints and review to help clients stay ahead of potential challenges and help optimize their existing environment

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of Proficio’s Services

• Utilizing technical expertise, recommend SIEM use cases, tuning, reports and operational procedure to ensure that clients are getting the most value possible from their services

• Provide "industry expert" knowledge utilizing meaningful data to drive further account development

• Effectively communicate technical aspects of Proficio service offerings and best security practices to clients

• Provide regular analysis and recommendations on the successful planning and support of Proficio’s services

• Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored by this position

Requirements

• Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.)
• SIEM content development experience (ArcSight/Splunk/Sentinel preferred)
• Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, ect)

• Previous experience working for a managed services organization

• Exceptional communication skills suitable for technical and C-level executives

• Ability to articulate technical issues and product line both internally and externally

• Adaptable team player with strong critical thinking skills

• Self-motivated, detail-oriented, independent, and strong self-study habits

• Customer lifecycle management experience from inception through all lifecycle stages

• Collaborative and team-oriented attitude

• Takes initiative and approaches all tasks and projects proactively

Benefits

• Salary range $100K and higher depending on experience
• Health, Dental and Vision plans available first of the month
• Other benefits: Basic Life/ Voluntary Life, Voluntary Disability, Supplemental Insurance (Accident Insurance, Critical Illness Insurance, Hospital Protection Coverage)
• Tax advantage products: Health Savings Accounts, Flexible spending Accounts (Health Care Reimbursement, Dependent Care Assistance Accounts)
• ProLunch, Game Room and fun employee activities!
• 401K plan
• Gym reimbursement

Proficio is an EOE Employer

Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at www.proficio.com/privacypolicy