Sales Supervisor (FT) - Century City

Join CALPAK’s mission to elevate the travel experience! As a Sales Supervisor at our first ever store, you'll inspire customers to travel confidently with our innovative luggage and travel accessories. You'll be a key part of our "Happy Packing" culture, delivering top-tier customer service while achieving both individual and team sales goals.

Requirements

Key Responsibilities:

• Be a brand ambassador by building lasting customer relationships and delivering an unforgettable shopping experience. Stay informed on new arrivals, features, benefits, and pricing to provide up-to-date recommendations.
• Motivate, coach, and inspire the team; own and  communicate  KPIs, identify performance opportunities, and implement strategies to achieve set goals. 
• Lead by example by fostering a passion for sales, team selling, and client communication.
• Stay energetic and positive while handling customer inquiries and resolving issues promptly.
• Set the tone during manager-on-duty shifts to ensure a seamless customer and employee experience.
• Oversee daily store operations, including accurate POS transactions (Shopify), inventory management, cash handling, and opening/closing procedures.
• Ensure compliance with scheduling, timekeeping, meal, and break policies, proactively addressing any related issues.

What We’re Looking For:

• Self-motivated to be a top performer, bringing positive energy and a solutions-minded focus to the workplace.

• Adaptable and proactive, thriving in a dynamic, fast-paced environment and navigating change with a growth mindset.
• Strong interpersonal skills and a passion for helping customers while supporting and motivating teams.
• Excellent time management and problem-solving abilities, with the ability to share feedback and field insights effectively.

What You'll Need:

• High School diploma or equivalent.
• Minimum 2+ years of progressive retail experience.
• Strong sales and service skills, ability to multitask, and handle cash transactions.

Benefits

Why CALPAK: Benefits & Perks:

• Medical, Dental & Vision insurance
• Accrued paid time off 
• Employee discount