Quality Coordinator

1. Track key performance indicators related to regulatory clinic compliance audits, surveys, and studies by health plans, federal, and state agencies.

2. Track and support as directed by the Quality Manager continuous audit readiness activities.

3. Support care team training activities to improve clinical quality performance and adherence to regulatory health plan and other program participation requirements.

4. Coordinate peer review activities by maintaining an annual calendar, preparing records for review, and collecting data for review.

5. Provider administrative support for quality improvement studies addressing areas of opportunities. Maintain and update departmental project work plans as needed.

6. Participate in departmental PCMH and CQI meeting for alignment and tracking of active projects.

7. Facilitate project milestones by coordinating follow-up activities internally and cross-departmentally.

8. Provides support in capturing and updating policies, procedures, practice guidelines, and clinic protocols that impact clinical quality.

9. Keep abreast of PCMH and TJC program requirements and updates.

10. Assist gathering data for quality related reports for regulatory submission and as requested by the board, Executive, and Department leadership.

11. Adheres department’s attendance and punctuality policies and practices.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1. Perform other duties as assigned.

2. Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

3. Attend meetings as required and participate in committees as directed.

Requirements

Education Required (Minimum level of education): High School Diploma

Training/Certification: Valid California driver’s license with appropriate insurance.

Experience Required (Minimum level of experience): Two years’ experience in healthcare or a closely related field; familiarity with the PCMH model of care, the continuum of care, transitions of care, and quality improvement processes. Experience in chart review and medical record documentation.

Verbal and Written Skills Required to Perform the Job: Excellent oral and written communication skills required.

Technical Knowledge and Skills Required to Perform the Job: Proficient in Microsoft Excel, Power Point and Word and attention to detail.

Equipment Used: Networked personal desktop, document center, and telephone.

Working Conditions and Physical Requirements: Prolonged periods of sitting and standing, driving within the country to travel between clinic locations and to occasional community partner meetings. May be required to work evenings and/or weekend.

Universal Requirements Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.