Project Manager, Member Experience

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

This role will be remote.

What you will do:

• Facilitate the New Product Readiness process for various feature and product launches to ensure that our support network is prepared to support our members. 
• Provide project management support for various initiatives within the Member Experience department including expanding our channel offering, improving dashboard analytics, and streamlining internal tooling and processes. 
• Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes.
• Develop a deep knowledge of the needs of our members and agents through hands-on learning and collaboration with subject matter experts. 
• Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes.
• Implement organizational changes to ensure that team standard operating procedures meet or exceed minimum standards of regulatory compliance and quality assurance. 
• Represent the voice of Oura members and the MX organization in cross functional initiatives. 
• Utilize your skills in change management to guide the MX department through organizational and structural changes without negatively impacting the experience of the member. 
• Partner with data analytics specialists to provide a clear understanding of company needs and project return on investment. 
• Keep team leadership informed and involved with ongoing projects through weekly progress reports and timely ad hoc communication. 
• Create business cases to the utilization of resources outside of the MX department in order to achieve MX department goals and initiatives.

Requirements

We would love to have you on our team, if you have:

• Bachelor's degree or equivalent work experience
• 3+ years of experience in project management, product management or equivalent experience
• Proven results leading projects with competing resources and priorities
• Previous experience working on consumer products
• Experience in capacity planning, forecasting, real-time management, and reporting
• Hands-on analytical experience and innate curiosity to identify trends and patterns using cloud-based analytics tools (e.g, Tableau, Snowflake, etc.)
• Excellent organizational, project management, communication, and presentation skills
• Experience working with project management software such as Jira and Confluence.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.

• Compensation is currently under review and will be updated shortly.

A recruiter can determine your zones/tiers based on your US location.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Oura is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.