Project Manager

Responsible for proactively owning and managing assigned client accounts and projects from a technical perspective for any applicable phases of the work process: planning, design, development, testing, implementation, and deployment.

This position requires advanced customer service and technical support abilities, strong analytical and problem-solving skills, high professionalism, the ability to multi-task, strong attention to detail, and self-motivation.

Essential Functions

• Own and administer multiple client relationships from inception to project completion
• Understand short and long-term client goals and objectives as they relate to Treeline
• Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
• Collaborate with developers to identify and assess project risks
• Lead and manage resources to execute the scope of work and achieve project objectives
• Clearly communicate task items, issues, and expectations to team members and third-party contractors
• Utilize project management tools with task and issue ticket tracking: Atlassian, Tempo, TeamGantt, Aha! etc.
• Proactively manage, measure, and track both development and client tickets
• Track and report on project milestones and provide status reports
• Recognize and communicate the effects and impacts of feature development
• Ensure that clients know how to use the services and provide assistance if necessary
• Answer the client’s questions and ensure their issues are resolved; provide break/fix support
• Document, track, and support compliance with clients’ Service Level Agreements
• Recognize revenue opportunities and communicate them with the team

Requirements

• 2+ years of experience in project management
• Strong understanding of software development methodologies
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and decision-making skills
• Experience working with cross-functional teams
• Proficiency in project management tools and software
• Working with teams overseas is a plus
• Account management or sales experience is a plus
• Bachelor's degree in a related field (preferred)