Project Manager, eCommerce

The Project Manager, eCommerce will be responsible for overseeing various aspects of eCommerce operations and initiatives. Reporting to the Senior Director of eCommerce, they will play a pivotal role in driving the success of the eCommerce platform initiatives by developing release plans, managing rewards programs, continuously improving the eStore, executing on-site operations, and overseeing eStore marketing efforts. They will possess a blend of technical expertise, project management skills, and strong communication and interpersonal skills.

Responsibilities

• Coordinate release timeline, risks, and dependencies across all eStore-related aspects of go-to-market campaigns, including pre-order, launch, and post-launch campaign.
• Manage approved feature set improvements to ensure they are delivered on time and on budget.
• Manage the eStore Rewards Program by managing the product sourcing logistics and coordinating the issue resolution as needed.
• Evaluate performance of eStore and Digital Channels teams to identify areas of internal process improvement, recommending modifications as appropriate.
• Support the execution of on-site operations by overseeing landing page development for promotional events.
• Manage all aspects of vendor relationships as they pertain to the eStore, including contracting, delivery support, ad hoc issue resolution, and performance monitoring.
• Present project updates to senior leadership and facilitate the resolution of escalated issues.
• Work closely with the Digital Channels team to resolve technical bugs related to the eStore updates.
• Stay up to date on latest ecommerce trends and technologies, especially as they pertain to the gaming industry.
• Performance goals: eStore performance and availability, satisfaction of business requirements, timely delivery of updates, compliance with regulations, cost efficiency; more broadly, revenue growth, site traffic, conversion rates, etc.

Requirements

• 4-6 years proven experience in eCommerce project management or related roles, preferably within the retail or e-commerce industry.
• Strong understanding of eCommerce operations, including release planning, rewards programs, website development, and digital marketing.
• Excellent project management skills, with the ability to effectively prioritize tasks, manage timelines, and drive results.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
• Proficiency in eCommerce platforms, project management tools, and Microsoft Office Suite.
• Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills to ensure accuracy and efficiency in project execution.
• Possesses strong communication and interpersonal skills.
• Possesses strong analytical and problem-solving abilities.
• Experience in the gaming or entertainment industry preferred.

Benefits

• 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.

Annual Salary Range: $85,000 - $115,000