Program Coordinator II Enhanced Case Management (ECM)

Position Summary

The Program Coordinator II for Enhanced Case Management (ECM) will play a crucial role in supporting the Case Manager II by overseeing the coordination and administration of ECM services. This position is responsible for ensuring the effective delivery of case management services, enhancing client access to resources, and facilitating communication between clients, community partners, and internal teams. The Program Coordinator will also help develop and implement program policies and procedures, ensuring high standards of service delivery.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Program Support and Coordination: 
• Assist in the development and execution of ECM program policies and procedures. 
• Coordinate with Case Manager II to ensure comprehensive service delivery and address any issues related to case management. 
• Facilitate communication and collaboration between clients, community partners, and internal teams. 
• Client Support and Advocacy: 
• Support the Case Manager II in conducting client assessments and developing individualized care plans. 
• Help clients access and navigate community resources and services. 
• Advocate for clients’ rights and needs within the community, ensuring their concerns are addressed. 
• Administrative Functions: 
• Maintain accurate and up-to-date documentation of client interactions and service provision. 
• Monitor program performance and client progress, providing regular reports to management. 
• Participate in team meetings, trainings, and professional development activities. 
• Community and Resource Coordination: 
• Build and maintain relationships with community partners and agencies to enhance service coordination. 

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in social work, psychology, or a related field
• Minimum of two years of experience in case management or a related field
• Experience in program coordination or supervision
• Knowledge of enhanced case management models and practices
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in using case management software and computer applications
• Cultural competence and sensitivity to the needs of diverse populations
• Ability to work independently and in a collaborative team environment

Benefits

• QSEHRA (Qualified Small Employer Health Reimbursement Arrangement): Our competitive healthcare package includes coverage for medical, vision, dental, and prescription expenses, with reimbursement options tailored to your needs.

• 401(k) Retirement Plan by Guideline: Secure your financial future with our 401(k) retirement plan, managed by Guideline, offering convenient investment options and employer contributions.
• Generous Paid Time Off: Enjoy a healthy work-life balance with our generous paid time off policy, including vacation days, personal days, and mental health time off to prioritize your well-being.
• Annual Shutdown: Embrace the holiday spirit and spend quality time with your loved ones during our annual shutdown period from December 24th to December 27th, with paid time off.
• Paid Holidays: Celebrate and recharge with 12 paid holidays throughout the year, including all 11 federal holidays, to enjoy special moments with family and friends.
• Sick Leave: Take care of yourself when you're under the weather with paid sick leave to ensure you can rest and recover without worrying about lost income.
• Bereavement Leave: Receive compassionate support during difficult times with bereavement leave to attend to the needs of yourself and your family following the loss of a loved one.
• Paid Family Leave: Prioritize your family's well-being with paid family leave benefits to support the joys and responsibilities of parenthood, caregiving, or family emergencies.

Hourly Salary Range: $22.00-$29.00