Product Manager

Location: Open to applicants in any Brilliant Corners region (Los Angeles, San Diego, SF Bay Areas). The role will require occasional visits to Brilliant Corners offices-- minimum of once per month. Applicants must be California residents.

Compensation: $85,000.00 - $95,000.00 per year, exempt

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

POSITION SUMMARY

The Data and Tech Product Manager is responsible for overseeing the development, enhancement, execution, and maintenance of various product lines in Salesforce and other software utilized at Brilliant Corners. They will be responsible for identifying and understanding user needs, outlining product enhancements, creating product roadmaps, and prioritizing buildouts. The Product Manager will lead product teams (Salesforce Administrators, Project Managers, and others) to implement enhancements and new tools. To be successful in this position, candidates will bring excellent people skills, a dedication to improving user experience, and long-term planning and road mapping experience. Preferred candidates will be creative and driven with the ability to bring ideas to life.

RESPONSIBILITIES

• Lead Product Teams through all phases of product identification, development, enhancement, maintenance, and assessment
• Generate product ideas and details, such as user stories, mock-ups, and project scopes, by collecting and analyzing information about end-user and business needs and goals
• Analyze trends, user data, and business metrics to inform product decisions
• Develop product roadmaps for various product lines, to align with and support program directives, reporting requirements, and strategic goals
• Create and maintain clear product management tools, documentation, and protocols
• Collaborate with stakeholders to build buy-in and commitment of resources for product initiatives
• Collaborate closely with Training and Support to ensure success in product QA and launch
• Consistently and comprehensively communicate with product team about product roadmap, project scopes, and overall product vision and goals
• Coordinate with other Product Manager(s) and Data and Tech leadership to align product roadmaps and manage product overlap
• Proactively evaluate, manage, and escalate risks throughout the product lifecycle
• Facilitate meetings or working groups as needed, including but not limited to scoping meetings, focus groups, kick-off meetings, and milestone meetings
• Other duties as assigned

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

Required: 

• Demonstrated skills and experience in product lifecycle management from conception to launch, enhancement, and retirement 
• Experience leading and managing diverse, cross-functional teams and driving them toward common goals 
• A history of innovative and strategic product management thinking that showcases the ability to develop and execute creative solutions to complex challenges 
• Familiarity with cloud-based project management software tools 
• Experience in designing products focused on enhancing user experience and satisfaction 
• Excellent people skills, specifically a capacity for collaboration and interpersonal relationships 
• Proven skills in managing, negotiating, and influencing internal and external stakeholders, including senior leadership 
• Expert problem solving, prioritization, and decision-making capabilities 
• Skilled juggler, with the ability to manage and meet multiple competing deadlines 
• Clear and effective communicator, able to articulate complex product strategies to various audiences. Presentation experience preferred. 

Strongly Preferred: 

• Certified Product Manager or equal years of Product Management experience 
• Technical knowledge of Salesforce and integrations with third-party platforms 
• Familiarity with Agile and Scrum methodologies, with a preference for certified Scrum Masters or similar qualifications 
• Non-profit housing services experience 

Core Competencies

Total Work Systems: Is dedicated to providing organization or enterprise-wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; delivers the highest-quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes. process; doesn’t do things “just because that’s how we’ve always done them” unless that is in fact the best approach

Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like Internet technology; does well in technical courses and seminars. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answer.

Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect

Organizational Values 

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. 

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance – 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts